NOC Specialist (Government)

AT&T; Virginia (MN); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off

Employee discounts on AT&T products

Job summary

AT&T is hiring a NOC Specialist to support the Federal Government's operations at the Mount Weather Emergency Operations Center in Virginia. This role involves monitoring and troubleshooting voice and data networks for FEMA, ensuring the communication infrastructure is robust and reliable.

Candidates should have strong experience with Cisco and related technologies and the ability to obtain a Top Secret Security clearance. AT&T offers a competitive salary ranging from $50,000 to $90,000, alongside excellent benefits including healthcare, a 401(k) plan, and generous paid time off.

Qualifications

• Minimum of 5 years in network operations support.
• Ability to obtain a government issued Top Secret Security clearance.
• Experience coordinating with emergency services preferred.

Responsibilities

• Monitor and troubleshoot FEMA voice, data, and satellite networks.
• Provide Tier 2 assistance to FEMA personnel.
• Support hardware/software acquisition and installation.

Skills

Experience with voice and data systems

Cisco Voice Over IP

TCP/IP

Windows

Operation management of satellite tracking systems

Education

Relevant technical degree or certification

Tools

Cisco switches and routers

Avaya PBX

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Team provides Federal Government O&M support of contracted operations.

AT&T has an opening for a NOC Specialist to support the Federal Government in providing O&M / PM support of contracted operations.

Job Duties/Responsibilities

• Monitors, troubleshoots, configures and manages the Department of Homeland Security (FEMA) voice, data and satellite networks.
• Coordinates with FEMA personnel to provide Tier 2 expert assistance in all aspects of operating and managing the FEMA Transport Network (FTN).
• Requires experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows) to include planning, evaluation and configuration of routers, bridges and other devices.
• Operation and management of systems associated with satellite tracking, providing digital data service to mobile satellite trucks and portable flyaway dishes.
• Work with DHS-NOC and AT&T-NOC to ensure that WAN services at FEMA fixed and disaster sites are operational and assists FEMA engineering to resolve WAN interface issues through the DHS and AT&T NOC’s.
• Support new hardware/ software acquisition and installation of aforementioned products.
• Work is performed at the Mount Weather Emergency Operations Center (MWEOC) Network Operations Center, backup location may be Winchester Virginia and may include a requirement to telework from personal residence on occasion.
• Job Hours: 4PM to Midnight. Overtime, shift work and weekend tours will also be required. Occasional travel may be required, or other duties as assigned.
• Employee must be willing and able to obtain a government issued Top Secret Security clearance. Holding a current TS is a plus.

Our NOC Specialists earn between $50,000 – $90,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Mount Weather, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.