NOC/SOC Analyst 1

Stater Bros. Markets, Inc.; San Bernardino (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Stater Bros. Markets, Inc. in California is seeking a NOC/SOC Analyst I under IT Operations leadership.

You monitor enterprise services, respond to events, lead Major Incident bridge calls, and coordinate escalation across infrastructure, security, and data center operations to support reliability and business continuity. The role requires 1–3 years SOC/NOC experience, familiarity with monitoring systems and incident response, and strong communication skills.

Qualifications

• High school diploma required; associates or related coursework preferred.
• 1–3 years in SOC/NOC, Service Desk, IT Support, or data center ops.
• Experience with monitoring systems, ticketing, and dashboards is preferred.
• Understanding of IT operations, incident response, and event management.
• Fundamental cybersecurity concepts including incident response and endpoint security.
• Knowledge of TCP/IP, DNS, routing, switching, and Windows/Linux OS.
• Familiarity with data center ops and production support activities.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work flexible schedules in a 24x7 environment.

Responsibilities

• Monitor enterprise infrastructure, apps, security platforms, and data center systems for service availability.
• Execute NOC and SOC procedures, playbooks, and escalation processes.
• Collaborate with IT teams to restore services and respond to incidents.
• Validate events and alerts, document actions, and communicate with stakeholders.
• Lead Major Incident bridge calls and coordinate support teams during incidents.
• Support post-incident reviews with timelines and lessons learned.

Skills

SOC/NOC operations

Incident response

Communication

Analytical thinking

Troubleshooting

24x7 shift work

TCP/IP knowledge

Windows/Linux

Education

High school diploma

Associate degree or college coursework in IT / Cybersecurity / CS or related field

Tools

Ticketing platforms

Enterprise monitoring systems

Operational dashboards

Job description

Select how often (in days) to receive an alert:

(this represents the expected pay range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors)

DEPARTMENT:

Information Technology

JOB SUMMARY:

Under the general direction of IT Operations leadership, the NOC/SOC Analyst I serves as a frontline operations analyst responsible for monitoring enterprise technology services, responding to operational and security events, and supporting service availability and business continuity. This role executes approved NOC and SOC procedures, performs event and alert triage, leads Major Incident bridge calls, and coordinates escalation activities across infrastructure, security, enterprise scheduling, and data center operations. Through proactive monitoring, effective communication, and adherence to established operational processes, the Analyst supports the reliability, performance, and security of enterprise technology services.

JOB RESPONSIBILITIES:

Operations Monitoring & Response

• Monitor enterprise infrastructure, applications, security platforms, enterprise scheduling environments, and data center systems to support service availability, operational stability, and business continuity
• Execute approved NOC and SOC procedures, playbooks, and escalation processes to identify, triage, document, and respond to technical, operational, facility, and security events
• Collaborate with Service Desk, Infrastructure, Engineering, Security, Facilities, and vendor teams to support service restoration and operational response activities
• Monitor, validate, and respond to events and alerts generated by enterprise monitoring and security platforms, ensuring appropriate documentation, escalation, and stakeholder communication
• Lead Major Incident bridge calls, coordinate support teams, maintain communications, and document operational activities throughout the incident lifecycle
• Support post-incident review activities by providing operational timelines, observations, and lessons learned documentation

Enterprise Operations Support

• Support enterprise scheduling activities, production processing workflows, data center operations, maintenance events, and critical infrastructure monitoring to help ensure uninterrupted business services
• Execute approved recovery procedures and elevate operational conditions that may impact service delivery, processing commitments, or business continuity
• Maintain accurate incident records, operational logs, and knowledge documentation within approved management platforms
• Identify recurring issues, procedural gaps, or improvement opportunities and communicate recommendations to senior personnel and leadership
• Perform all other duties as assigned

REQUIREMENTS / QUALIFICATIONS:

• High school diploma required; Associate degree or college coursework in Information Technology, Cybersecurity, Computer Science, or a related field preferred
• One (1) to three (3) years of experience in a Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, IT Support, Data Center Operations, or related technical environment
• Experience utilizing monitoring systems, ticketing platforms, and operational dashboards preferred
• Fundamental understanding of enterprise IT operations, infrastructure monitoring, event management, and incident response processes
• Basic understanding of cybersecurity concepts including incident response, malware, phishing, endpoint security, identity security, network security, and security monitoring practices
• Basic knowledge of TCP/IP, DNS, routing, switching, firewalls, and Windows/Linux operating systems.
• Working knowledge of enterprise scheduling concepts, batch processing, workflow monitoring, and production support activities
• Familiarity with data center operations and critical infrastructure monitoring concepts
• Strong analytical, troubleshooting, organizational, and problem‑solving skills
• Strong verbal and written communication skills with the ability to coordinate technical and non-technical stakeholders
• Ability to work flexible schedules, weekends, holidays, and overtime in support of a 24x7 operational environment

Additional preferred licenses / certifications:

• ITIL version 4 Foundations
• HDI Service Center Analyst
• CompTIA Certifications A+ / Network+ / Security+

Additional Information:

Applications will be received until a sufficient number of applications are received.

All communications regarding the selection process will be conducted via telephone or e-mail.

Please note: Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Join our team and make a difference.

Be a part of a team that makes a difference in the communities we serve.

• We value and appreciate our teammates.
• We treat others like we want to be treated.
• We like to challenge the status quo and are actively embracing change.
• We are a team that fosters open communication.
• We have fun and celebrate our teammate’s achievements and failures.

Nearest Major Market: San Bernardino
Nearest Secondary Market: Los Angeles