NOC Operations Manager

Integrity Consulting, NC; Winston-Salem (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

The NOC Operations Manager at Integrity Consulting, NC leads a 24x7 Operations team responsible for secure, accurate, and timely processing of critical financial transactions. This hands-on, data-driven leader builds a cross-functional, high-performing team and partners across Technology, Operations, Business, and vendor groups to drive improvements.

Responsibilities include overseeing daily production operations, incident management, service levels, operational controls, and business continuity

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5–10+ years in 24x7 production operations.
• 5+ years leading technical operations teams.
• Experience with incident, change, problem, risk, and operational control processes.
• Strong analytical, communication, organizational, and problem-solving skills.
• Experience driving improvements through automation, AI, and data analytics.

Responsibilities

• Oversee daily production operations in a 24x7 environment.
• Manage incident, change, problem, risk, and operational control processes.
• Ensure service levels, operational controls, and business continuity are maintained.
• Develop and mentor a high-performing, cross-trained team.
• Drive process improvements, automation, and AI-enabled tooling across teams.
• Partner with Technology, Operations, Business, and vendor teams to optimize performance.

Skills

Linux/UNIX/AIX

Windows distributed systems

Automation

Data analytics

AI-enabled tools

Strong communication

Problem-solving

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Unisys systems

ITIL

Lean / Six Sigma

Job description

The NOC Operations Manager leads a 24x7 Operations team responsible for the secure, accurate, and timely processing of critical financial transactions. This role oversees daily production operations, incident management, service levels, operational controls, and business continuity. The manager develops a high-performing, cross-trained team while driving process improvement, automation, and the adoption of AI-enabled tools. The ideal candidate is a hands-on, data-driven leader who thrives in a fast-paced production environment and builds strong partnerships across Technology, Operations, Business, and vendor teams.

Schedule - Wed-Sat (7p-5a)

What’s Required

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 5–10+ years of experience in 24x7 production operations, with 5+ years leading technical operations teams.
• Strong experience with Linux/UNIX/AIX, Windows distributed systems, enterprise infrastructure, and high-availability production environments.
• Experience with incident, change, problem, risk, and operational control processes, preferably within financial services or another regulated industry.
• Strong analytical, communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a high-pressure environment.
• Demonstrated experience driving operational improvements through automation, AI, data analytics, and process optimization.

Preferred

• Banking/payments experience, including ACH, RTP, Fedwire, CHIPS, Image Exchange, or ISO 20022.
• Knowledge of networking/carrier management, Unisys systems, ITIL, Lean, or Six Sigma.