NOC - Network Analyst II (Remote)

JSI; United States; Remote; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonuses based on performance

Comprehensive benefits

Generous PTO

Professional development opportunities

Zusammenfassung

JSI is seeking an Overnight NOC Analyst II to join our remote Network Operations team. You will monitor customer networks, manage tickets, and perform initial troubleshooting while following SOPs. This mid-level role requires a strong technical aptitude and reliable, proactive problem solving.

You will escalate complex issues to NetOps when needed, communicate clearly with customers and internal teams, and help maintain SOPs and knowledge bases. Remote overnight work offered.

Qualifikationen

• Strong aptitude with Windows, browsers and Office; ability to learn monitoring software quickly.
• Able to follow workflows and validate steps to resolve issues.
• Clear, professional communication with customers and internal teams.
• Experience in technical support or NOC environments with customer focus.

Aufgaben

• Actively monitor customer networks using established NOC tools and respond to alarms.
• Create, update and manage trouble tickets with accuracy and timeliness.
• Perform initial troubleshooting per SOPs to diagnose connectivity issues.
• Escalate complex incidents to NetOps Engineering after basic checks.
• Communicate updates professionally to customers and stakeholders.
• Help maintain and improve the team knowledge base and SOPs.
• Mentor Network Analyst I with procedural questions and guidance.
• Participate in on-call rotations as required.

Kenntnisse

Technical Aptitude

Problem Solving

Communication

Customer Service

General Networking

Reliability

Initiative

Attention to Detail

Ausbildung

High School Diploma or GED

Associate or Bachelor's in technical field preferred

Tools

NOC tools

Ticketing systems

Monitoring dashboards

Jobbeschreibung

Description

JSI invites you to join our team a remote, overnight NOC Analyst II on our NOC team, where you’ll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Department

Managed Services

Location

Remote

About the Company

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview

We are seeking a motivated and reliable individual to join our overnight Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures. The position requires availability to work overnight hours.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed.
• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
• Escalation: Identify complex incidents that require advanced troubleshooting and elevate them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted.
• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
• Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency.
• Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions.
• On-Call: Participate in an on-call rotation as required.

Required Qualifications

• Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly.
• Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues.
• Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events.
• Customer Service: Proven experience interacting with customers or clients in a technical support capacity.
• General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches.
• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
• Experience: 1–3 years of work experience in a NOC or technical support environment.
• Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.

Knowledge Of

• Ticketing: Prior experience with ticketing systems and maintaining accurate data entry.
• Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data.

Professional Competencies

• Reliability: Demonstrated history of punctuality and consistent attendance.
• Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime.
• Attention to Detail: Ability to follow and audit detailed instructions without skipping steps.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.