NOC - Network Analyst II (Remote)

JSI; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

401(k)

Generous PTO

Professional development

Job summary

JSI is seeking a remote overnight NOC Analyst II to monitor networks, respond to alarms, and support customers. You will follow SOPs, diagnose issues, and escalate as needed. Ideal candidates have 1–3 years in a NOC or technical support, strong problem-solving, and solid communication.

Availability for overnight shifts is required; you’ll contribute to the knowledge base and team efficiency. This role offers ongoing professional development, competitive benefits, and a path to advancing within a

Qualifications

• 1–3 years of work experience in a NOC or technical support environment.
• High School Diploma or GED required; associate or bachelor’s degree preferred.
• Overnight availability is required.
• Strong problem-solving and ability to follow SOPs.

Responsibilities

• Proactively monitor customer network infrastructure using NOC tools.
• Create, work, and update trouble tickets with accuracy.
• Perform initial troubleshooting following SOPs and guides.
• Escalate complex issues to NetOps Engineering when needed.
• Communicate updates clearly to customers and internal stakeholders.
• Assist in maintaining and updating the knowledge base.

Skills

NOC monitoring

Troubleshooting

Ticketing systems

Communication

Customer service

Windows OS

Networking basics

Documentation

On-call readiness

Education

High School Diploma or GED

Associate or Bachelor’s degree in a technical field

Job description

Description

JSI invites you to join our team a remote, overnight NOC Analyst II on our NOC team, where you’ll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Department

Managed Services

Location

Remote

About the Company

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview

We are seeking a motivated and reliable individual to join our overnight Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures. The position requires availability to work overnight hours.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed.
• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
• Escalation: Identify complex incidents that require advanced troubleshooting and elevate them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted.
• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
• Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency.
• Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions.
• On-Call: Participate in an on-call rotation as required.

Required Qualifications

• Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly.
• Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues.
• Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events.
• Customer Service: Proven experience interacting with customers or clients in a technical support capacity.
• General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches.
• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
• Experience: 1–3 years of work experience in a NOC or technical support environment.
• Education: High School Diploma or GED is required. An associate or bachelor’s degree in a technical field is preferred.

Knowledge Of

• Ticketing: Prior experience with ticketing systems and maintaining accurate data entry.
• Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data.

Professional Competencies

• Reliability: Demonstrated history of punctuality and consistent attendance.
• Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime.
• Attention to Detail: Ability to follow and audit detailed instructions without skipping steps.

Benefits & Compensation

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.