NOC Network Administrator

Digital Management Llc; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading global provider of digital services is seeking a NOC Network Administrator to manage and support network operations. This role involves monitoring network performance, resolving incidents, and ensuring compliance with service level agreements. Candidates should have an Associate's Degree or equivalent experience, Cisco certification, and strong troubleshooting skills. The position is full-time remote, offering flexibility and the opportunity to work with diverse clients across various sectors.

Qualifications

• Minimum of two years in a computer-related field.
• Cisco certification (e.g., CCNA) preferred.
• Experience with SNMP and RMON software required.

Responsibilities

• Monitor devices and services within a network environment.
• Resolve service requests and incidents efficiently.
• Prepare network resource reports.

Skills

Network Operating Systems

Troubleshooting

Communication

Multitasking

Attention to Detail

Education

Associate's Degree in Computer Science or related field

Tools

SolarWinds Orion

Maximo

PuTTY

Job description

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI is seeking a NOC Network Administrator to support our customers. The NOC Network Administrator performs a variety of network management functions related to the operation, performance, or availability of data communications networks.

Duties and Responsibilities:

• Effectively monitor all devices, platforms, and services within a network environment.
• Ensure efficient resolution of service requests and incidents, ensuring compliance with assigned SLAs.
• Provide timely, accurate, and effective communication on service-impacting incidents.
• Assist with service-related projects as required.
• Analyze client LANs/WANs, isolate problems, and recommend reconfiguration and new hardware to improve performance.
• Modify command language programs and network startup files; assign/reassign network device logical configurations; participate in load balancing efforts to optimize device utilization and performance.
• Troubleshoot network/user problems and present resolutions for implementation.
• Prepare various network resource reports.

Qualifications

Education: An Associate's Degree in Computer Science, Information Systems, Engineering, or a related field, or two (2) years of college study in these areas. Certification as a network administrator for a specific network OS is preferred. Two (2) additional years of specialized experience may substitute for education.

Certificates: Must have an active Cisco certification (e.g., CCNA).

General Experience: Minimum of two (2) years in a computer-related field with advanced knowledge of network operating systems.

Specialized Experience: At least one (1) year in data communications engineering, hardware/software analysis, network management, or related fields. Experience with SNMP and RMON software, Ethernet, FDDI, high-speed WANs, and routers is required.

Practical Requirements / Tools:

• Reliable internet service.
• Experience with IT Network Management and Monitoring systems (e.g., SolarWinds Orion).
• Knowledge of DNS and its functions.
• CLI (Command Line Interface) and SSH clients (e.g., PuTTY).
• Experience with service desk/ticketing systems (e.g., Maximo).
• Knowledge of Cisco TACACS, Aruba ClearPass, Microsoft Active Directory, and MS Office Suite.

Technology Skills:

• Networking fundamentals, including Cisco switching and routing (CCNA preferred).
• Understanding of TCP/IP stack.
• Basic WiFi troubleshooting skills.
• Experience with ticketing systems and workflow management.

Soft Skills:

• Excellent communication skills and ability to troubleshoot over the phone.
• Ability to multitask, prioritize, and work independently.
• Respond with appropriate urgency and handle stressful situations effectively.
• Willingness to learn and improve skills.
• Attention to detail.

Additional Requirements:

Successful completion of a fingerprint background check.

Physical Requirements:

No physical requirements needed for this position.

Citizenship:

H1-B visa status required.

Work Location:

Full-time remote / work from home.