NOC Manager

Telos Corporation; Ashburn (VA); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Job summary

Telos Corporation is seeking a results-driven NOC Operations Lead in Ashburn, VA with remote or hybrid flexibility. You will manage a 24x7 NOC, mentor staff, and implement procedures to ensure uptime across enterprise networks, systems, and cloud services.

The role requires 5+ years in IT/Network Operations with 2+ years in leadership, plus certifications such as ITIL, Security+, or CCNA. AWS exposure is a plus.

Qualifications

• 5+ years of experience in Network Operations, IT Operations, or Infrastructure Support.
• 2+ years of experience managing or leading NOC, Service Desk, or Operations personnel.
• ITIL Foundation, CompTIA Security+, or CompTIA Network+ preferred.
• CCNA or equivalent certification preferred.
• AWS Cloud Practitioner or AWS Certified SysOps Administrator certification is a plus.

Responsibilities

• Manage the day-to-day operations of a 24x7 Network Operations Center (NOC) supporting enterprise systems, networks, and cloud environments.
• Lead, mentor, and develop NOC personnel, ensuring staffing, training, and performance management.
• Establish and maintain operational procedures, shift schedules, and escalation processes.
• Monitor KPIs, SLAs, and operational metrics to drive continuous improvement.
• Coordinate operational activities across network, systems, cybersecurity, and engineering teams.
• Oversee identification, triage, escalation, and resolution of incidents.

Skills

Leadership

Incident management

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering

Tools

SolarWinds

PRTG

Splunk

Datadog

Nagios

ServiceNow

Jira

Remedy

Job description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based at Ashburn, VA (remote or Hybrid)

Responsibilities

• Manage the day-to-day operations of a 24x7 Network Operations Center (NOC) supporting enterprise systems, networks, and cloud environments.
• Lead, mentor, and develop NOC personnel, ensuring appropriate staffing, training, and performance management.
• Establish and maintain operational procedures, shift schedules, and escalation processes.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to drive continuous improvement.
• Coordinate operational activities across network, systems, cybersecurity, and engineering teams.

Incident & Problem Management

• Oversee the identification, triage, escalation, and resolution of network and infrastructure incidents.
• Ensure timely communication of service outages and operational impacts to stakeholders.
• Lead post-incident reviews and facilitate root cause analysis activities.
• Develop and maintain incident management procedures, runbooks, and operational playbooks.
• Support business continuity and disaster recovery exercises.

Network & Infrastructure Monitoring

• Ensure continuous monitoring of enterprise infrastructure, including servers, network devices, applications, and cloud resources.
• Oversee the use of monitoring and management tools to maintain system availability and performance.
• Collaborate with engineering teams on capacity planning, maintenance activities, and system upgrades.
• Support patch management and change control processes across operational environments.
• Validate backup operations and system health checks.

Security & Compliance Support

• Collaborate with Information Assurance and Cybersecurity teams to support compliance initiatives, including NIST, FISMA, and organizational security requirements.
• Ensure NOC personnel appropriately identify and elevate cybersecurity events.
• Support continuous monitoring activities and maintain operational documentation for audits and assessments.
• Assist with the implementation of security monitoring tools and operational best practices.
• Maintain awareness of emerging threats and operational impacts to enterprise environments.

Cloud Operations Support

• Support the monitoring and operational management of AWS and other cloud environments.
• Coordinate with cloud engineering teams to ensure operational readiness and service availability.
• Assist with implementing cloud monitoring, logging, and alerting capabilities.
• Ensure cloud operational procedures are documented and followed.
• Participate in cloud-related incident response and troubleshooting efforts.

Leadership & Collaboration

• Serve as the primary point of contact for NOC operations and escalation activities.
• Collaborate with vendors, customers, and internal stakeholders to resolve operational issues.
• Collaborate with Security, Engineering, and Cloud teams during the planning and implementation of network and infrastructure solutions to ensure designs incorporate security best practices, operational requirements, and supportability considerations.
• Lead operational improvement initiatives and recommend process enhancements.
• Foster a culture of accountability, customer service, and operational excellence.
• Stay current with industry trends, monitoring technologies, and operational best practices.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred with 5+ years of experience in Network Operations, IT Operations, or Infrastructure Support and 2+ years of experience managing or leading NOC, Service Desk, or Operations personnel.
• ITIL Foundation, CompTIA Security+, or CompTIA Network+ preferred.
• Cisco Certified Network Associate (CCNA) or equivalent certification preferred.
• AWS Cloud Practitioner or AWS Certified SysOps Administrator certification is a plus.

Experience

• Experience supporting enterprise network and infrastructure environments.
• Familiarity with federal compliance requirements (NIST, FISMA, or similar frameworks) preferred.
• Experience managing operational incidents and leading cross-functional teams.
• Experience supporting cloud environments (AWS, Azure, or Google Cloud) preferred.

Security Clearance

• Must be able to obtain and maintain a U.S. Government security clearance.

Technical Skills

• Strong understanding of TCP/IP, DNS, DHCP, VPN, and network troubleshooting principles.
• Experience with network and infrastructure monitoring tools (SolarWinds, PRTG, Splunk, Datadog, Nagios, or similar platforms).
• Familiarity with Windows and Linux operating systems.
• Knowledge of ticketing and IT service management tools (ServiceNow, Jira, Remedy, etc.).
• Understanding of cybersecurity monitoring concepts and incident escalation procedures.
• Basic knowledge of cloud services and operational support within AWS environments.
• Familiarity with scripting or automation tools (PowerShell, Python, or Bash) preferred.

Leadership & Communication

• Excellent written and verbal communication skills.
• Proven ability to lead teams in a fast-paced, mission-critical environment.
• Experience presenting operational metrics and status updates to leadership.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and drive operational excellence.
• Demonstrated experience building collaborative relationships across technical and business teams.

Salary: Min: $125,000.00 Max $150,000.00 per year, depending on experience and qualifications. Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.

Telos Corporation is an EEO/AA employer.