Network Administrator

Telos Corporation; United States Virgin Islands; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

Tuition reimbursement

401(k) retirement plan

Job summary

Telos Corporation is looking for a Network Support Technician to support the US Army at Fort Huachuca, AZ. The role involves supporting network migration, operations, and maintenance activities for the Army's global wide area network.

Candidates must have a Bachelor's degree with relevant experience, an active DoD IAT Level II certification, and demonstrated experience with Cisco SD-WAN environments. This position offers comprehensive benefits including medical coverage and generous paid time off.

Qualifications

• Bachelor's degree with 4+ years of experience or Master's degree with 2+ years.
• Active DoD IAT Level II certification required.
• Experience supporting Cisco SD-WAN environments.

Responsibilities

• Support 24x7 AGUN operations and provide updates to the Global Cyber Center.
• Execute standard network policy and configuration changes.
• Analyze network performance and identify optimization strategies.

Skills

Cisco SD-WAN support

Strong written and verbal communication skills

Knowledge of Software Defined Networking

Experience with VMware

Experience with networking concepts

Education

Bachelor's degree (4+ years experience) or Master's degree (2+ years experience)

Tools

JIRA Service Desk

InfoVista network performance management tools

VMware

Job description

This position will be based at Fort Huachuca, AZ.

Responsibilities

Telos is seeking a Network Support Technician to support the US Army on the AGUN Program. The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.

Primary Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army's global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational sustainment activities.

Basic Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's degree with 2+ years of relevant experience. Additional directly applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Must obtain and maintain an approved Computing Environment (CE) certification applicable to the supported technology environment within six (6) months of hire.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands‑on experience with InfoVista network performance management tools.
• Experience working with two or more of the following network technologies:
• Cisco DNA Center / Prime
• Juniper Networks
• Palo Alto Networks
• Dell Networking
• Junos Space
• AppGate
• Experience utilizing IT Service Management (ITSM) ticketing tools.
• Strong understanding of networking concepts, protocols, and technologies, including:
• LAN/WAN
• BGP
• TCP/UDP
• IPSec
• VPNs
• Layer 2/Layer 3 Routing
• Firewalls
• SFTP
• SSH
• SCP
• SNMP
• NTP
• Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) certification or equivalent.
• Experience with Linux shell scripting.
• Experience with GitLab source control and CI/CD pipeline development.
• Experience using JIRA and Confluence.
• Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
• Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
• Experience with two or more of the following technologies:
• NetFlow
• Elastic
• Kafka
• Grafana
• Prometheus
• Nexus Repository
• Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
• Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations.

Eligibility

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Benefits

• Generous paid time off
• Medical, dental, vision coverage
• Tuition reimbursement
• 401(k) retirement plan
• Salary commensurate with experience

Telos maintains a drug‑free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E‑Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) of your authorization to work in the United States.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.

Telos Corporation is an EEO/AA employer.