IT Support Assistant, 2

Telos Corp.; Butterfield (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Tuition reimbursement

401k plan

Job summary

Telos Corp. is seeking an IT Support Assistant to join our team in Butterfield, TX. You'll be responsible for maintaining multifunction printers, troubleshooting IT issues, and providing excellent customer service.

The ideal candidate has a high school diploma and 1-2 years of relevant experience in IT support. We offer a competitive compensation package with benefits, including medical, dental, and generous paid time off.

Qualifications

• 1-2 years of experience in IT support.
• Basic training in IT support, including relevant on-the-job training.
• Must be a US citizen and meet eligibility requirements to access sensitive information.

Responsibilities

• Operation and maintenance of multifunction printers.
• Interviewing clients for pre-deployment asset discovery.
• Installing and maintaining PC hardware and software.

Skills

Customer service skills

Organizational skills

Attention to detail

Communication skills

Basic IT support knowledge

Education

High school diploma

Tools

PC hardware

Printers

Networking equipment

Job description

Job Title

IT Support Assistant, 2

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based at Butterfield, TX.

Responsibilities

• Operation and maintenance of various high speed/ high-capacity multifunction printers
• Moving/relocating equipment within and/or between facilities
• Interviewing clients as part of pre-deployment asset discovery
• Repair/replace defective equipment
• Updating asset management system to reflect work performed
• Installing and maintaining PC hardware and software and applying specific configuration profiles
• Troubleshooting network usage and computer peripherals
• Performing system backups and data recovery
• Resolving network communication problems
• E-mail administration
• Network security
• Preparing assets for disposition and other administrative duties.
• Network operations and maintenance
• Familiarity with inside and outside plant operations
• Familiarity with routers, switches, firewalls, etc.
• Familiarity with cabling and splicing, etc.

Requirements

• Education: High school diploma
• Basic training in IT support, to include relevant on the job training
• 1-2 years relative experience
• DOD Public Trust Clearance (or ability to obtain)
• Excellent customer service and excellent organizational skills are required.
• Strong written and verbal communications skills and the ability to interact with people at all levels are required.
• A professional attitude regarding attention to detail
• Accurate and timely submission of required reports, documentation, etc.
• Licensed and able to drive a vehicle
• Ability to climb a 10ft ladder and lift at least 40lbs
• Must be a US citizen; successful candidate must meet eligibility requirements to access sensitive information.

Job Type

Full-Time

Location

Butterfield, TX 79938 US (Primary)

Compensation & Benefits

Telos offers an excellent compensation package with salary commensurate with experience and benefits including generous paid time off, medical, dental, vision, tuition reimbursement, and 401k.

Equal Employment Opportunity

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Telos Corporation is an EEO/AA employer.