NOC Lead: Network Operations & Performance Leader

ASM Research, An Accenture Federal Services Company; Hartford (CT); On-site; USD 94,100 - 154,500; Full time

Job summary

A technology and consulting firm in Hartford is seeking a NOC Lead to manage Network Operations Center activities. This role involves overseeing service delivery management, coordinating with IT teams, and ensuring compliance with best practices. Candidates should have a Bachelor’s degree and 8+ years of relevant experience, including 3 years in a leadership role. Strong analytical and communication skills are essential. A competitive salary between $94,100 and $154,500 is offered based on qualifications.

Qualifications

• 8+ years in service delivery management or NOC operations required.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.

Skills

Leadership

Analytical skills

Problem-solving

Communication skills

Network Operations Center Management

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

Network monitoring tools

Job description

A technology and consulting firm in Hartford is seeking a NOC Lead to manage Network Operations Center activities. This role involves overseeing service delivery management, coordinating with IT teams, and ensuring compliance with best practices. Candidates should have a Bachelor’s degree and 8+ years of relevant experience, including 3 years in a leadership role. Strong analytical and communication skills are essential. A competitive salary between $94,100 and $154,500 is offered based on qualifications.