NOC Lead - 176793

Zachary Piper Solutions; Washington (District of Columbia); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k Plan

PTO

Holidays

Sick Leave

Job summary

Zachary Piper Solutions is seeking an experienced NOC Lead for a fully onsite role in Washington DC / Manassas, VA. The position requires an active Top Secret or Q clearance and focuses on ensuring continuous availability, performance, security, and operational integrity of enterprise IT services for federal government and national security customers.

The NOC Lead will coordinate people, processes, and tools across incidents, maintenance, and changes, while mentoring NOC analysts and engineers

Qualifications

• 5–10 years IT/network operations experience.
• 2–5 years leading technical teams or operational environments.
• Strong enterprise networking experience (TCP/IP, DNS, DHCP, routing, switching).
• Hands-on with Cisco IOS-XE/NX-OS and Arista EOS.
• Experience with 24x7 SLA-driven environments and ITSM processes.
• Active Top Secret or Q clearance; willingness to work onsite in DC/VA.

Responsibilities

• Lead daily NOC operations and ensure 24x7 availability and performance.
• Manage major incidents, outages, escalations, and service restoration.
• Supervise NOC analysts and engineers; manage shift coverage and handoffs.
• Coordinate teams, customers, vendors during incidents and changes.
• Monitor performance; conduct RCA and drive corrective actions.
• Improve monitoring, alerting, automation, and documentation; support security/compliance.

Skills

NOC leadership

TCP/IP networking

Cisco IOS-XE

NX-OS

Arista EOS

Windows/Linux

Monitoring tools

Tools

Riverbed NetIM

Syslog

Wireshark

Splunk

Panorama/PAN-OS

Ansible

Tenable

Job description

Zachary Piper Solutions is seeking an experienced NOC Lead to join a a technology and engineering services firm specializing in secure IT infrastructure, cybersecurity, cloud solutions, and mission-critical support for federal government and national security customers. This is a fully onsite position in Washington D.C./Manassas, VA and requires an active Top Secret or Q clearance*

The NOC Lead ensures the continuous availability, performance, security, and operational integrity of enterprise IT services and infrastructure. They coordinate people, processes, tools, and vendors to detect, resolve, and prevent issues that could impact mission, business, or customer operations.

Responsibilities of the NOC Lead:

• Lead daily NOC operations and ensure 24x7x365 availability, performance, security, and operational readiness across enterprise IT infrastructure.
• Manage major incidents, outages, escalations, troubleshooting, and service restoration while ensuring resolution within SLA requirements.
• Supervise and mentor NOC analysts and engineers, managing shift coverage, handoffs, workload distribution, and adherence to SOPs.
• Coordinate technical teams, customers, vendors, and carriers during incidents, maintenance activities, and infrastructure changes.
• Monitor operational performance, conduct root cause analysis (RCA), and drive corrective actions for recurring issues.
• Improve monitoring, alerting, automation, documentation, and operational processes while supporting cybersecurity and compliance requirements.

Qualifications for the NOC Lead:

• 5–10 years of IT/network operations, systems administration, or service desk experience, including 2–5 years leading technical teams or operational environments.
• Strong enterprise networking experience with TCP/IP, DNS, DHCP, routing, switching, firewalls, WAN circuits, and spine-leaf architecture.
• Hands-on experience with Cisco IOS-XE/NX-OS and Arista EOS configuration, along with Windows and Linux environments.
• Experience with monitoring and security tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, Panorama/PAN-OS, Ansible, and Tenable.
• Experience supporting 24x7x365, SLA-driven environments and managing incidents, outages, escalations, and service restoration.
• Knowledge of ITSM Incident, Problem, Change, and Knowledge Management processes.
• AWS, Azure, or Google Cloud experience preferred.
• Active Top Secret or Q clearance.
• Ability and Willingness to work onsite in Washington D.C. + Manassas, VA.

Compensation for the NOC Lead:

• Salary Range: $170,000 - $190,000 *depending on experience*
• Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law

This job opens for applications on 08/14. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords: NOC Lead, Network Operations Center, NOC, Network Operations, IT Operations, 24x7, 24x7x365, Incident Management, Major Incident Management, Incident Response, Service Restoration, Outage Management, Escalation Management, Root Cause Analysis, RCA, SLA, ITSM, Problem Management, Change Management, Knowledge Management, TCP/IP, DNS, DHCP, Routing, Switching, Firewalls, WAN, Metro Ethernet, Spine Leaf, Spine-Leaf Architecture, Cisco, IOS-XE, NX-OS, Arista, EOS, Windows, Linux, Riverbed NetIM, Syslog, Wireshark, Splunk, Panorama, PAN-OS, Palo Alto, Ansible, Tenable, AWS, Azure, GCP, Google Cloud, Network Monitoring, Infrastructure Monitoring, Network Engineer, NOC Engineer, NOC Manager, NOC Supervisor, Network Operations Manager