NOC IT Technician II

Indotronix UK; Clemson (SC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled NOC IT Technician II to join their dynamic team. In this role, you will monitor and maintain critical network and infrastructure elements, ensuring optimal performance and reliability. With a focus on customer service, you will provide Tier II support, resolve incidents, and contribute to a collaborative environment through training and documentation efforts. This position offers an exciting opportunity to work with state-of-the-art technology and enhance your skills in a supportive setting. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• 5 years of experience in IT or electronics technology systems.
• High School Diploma required; higher education may substitute experience.

Responsibilities

• Monitor and maintain network and infrastructure elements for Clemson CCIT.
• Provide Tier II support and resolve incidents and service requests.

Skills

DNS configuration

Understanding of monitoring tools

Customer service skills

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree in a related field

Tools

Splunk

SolarWinds

Job description

[Clemson, SC, 29631], South Carolina, United States|Posted-01/23/25

Job Description

Clemson University’s CCIT Customer Support Services Team is looking for a NOC IT Technician II to fulfill the following duties:

• Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
• Performs other duties as assigned.

JOB DUTIES:

• Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
• Applies simple state-of-the-art technology to meet and improve network control center.
• Configure network and system resources, and maintain corresponding system records and documentation.
• Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems.
• Performs pre-configured port activations on network switches.
• Monitors mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets and resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution.
• Meets agreed SLA time requirements.
• Prepares and reviews documentation for use in operations for training and knowledge base.
• Participates in training and cross training for the Tier II.
• Provides customer service for all information and/or telecommunication network systems support areas.

MINIMUM REQUIREMENTS:

• Education - High School Diploma or Equivalent and experience in information technology, electronics technology systems, or other related areas.
• Work Experience - 5 Years; An associate's degree or bachelor's degree in a related field may be substituted for the required experience.

Required knowledge, skills, and abilities:

• DNS configuration.
• Understanding of monitoring tools (Splunk, SolarWinds).