NOC Engineer – Charging Reliability & Incident Analysis

Valid8 Financial, Inc.; Durham, Northern (NC, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Job summary

IONNA is seeking a Systems Reliability Engineer to monitor the charging network, analyze failures, and translate telemetry into actionable investigations. You will work onsite in Durham, NC, with a focus on preventing customer-impacting issues and driving improvements across hardware, software, and backend systems.

The role requires 3+ years of RCA experience, strong SQL/data analysis skills, and familiarity with observability tools. Candidates must be U.S.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Data Science, Information Systems, or equivalent practical experience.
• Minimum of three years of experience performing root cause analysis of customer-impacting failures in software, hardware, IoT, automotive, payments, SaaS, or distributed systems environments.
• Proficient SQL and data analysis skills.
• Proven ability to diagnose issues using telemetry, logs, diagnostics, and system data to identify validated root causes.
• Experience with observability and log-analysis platforms such as Kibana, Elastic, Splunk, Datadog, Grafana, or similar.
• Ability to synthesize evidence across multiple systems and communicate findings clearly and concisely.

Responsibilities

• Monitor charging network performance and identify customer-impacting issues before they become widespread.
• Translate customer complaints and operational observations into measurable technical investigations.
• Investigate charging failures using telemetry, charger diagnostics, session logs, backend logs, payment data, and protocol transactions.
• Correlate findings across hardware, firmware, CPMS platforms, payment systems, vehicle communications, and backend services.

Skills

Root cause analysis

Data analysis

Communication

Problem solving

Education

Bachelor's degree in Engineering, Computer Science, Data Science, Information Systems, or equivalent practical experience

Tools

Kibana

Elastic

Splunk

Datadog

Grafana

Job description

IONNA is seeking a Systems Reliability Engineer to monitor the charging network, analyze failures, and translate telemetry into actionable investigations. You will work onsite in Durham, NC, with a focus on preventing customer-impacting issues and driving improvements across hardware, software, and backend systems.

The role requires 3+ years of RCA experience, strong SQL/data analysis skills, and familiarity with observability tools. Candidates must be U.S.