Business Operations Project Manager

NiCE; Sandy (UT); On-site; USD 95,000 - 130,000; Full time

Job summary

NiCE is seeking a dynamic Business Operations Project Manager for the Global Customer Operations team in Sandy, Utah. This role involves leading end-to-end process improvement projects within post-sales units including services and support. Candidates must have at least 5 years of experience as a Project Manager in a global software environment, excellent business process understanding, and communication skills. The company values equal opportunity in its hiring practices.

Qualifications

• 5+ years of experience as a Project Manager in a global software environment.
• Excellent understanding of business processes.
• Experience leading discovery and implementation phases in projects.
• Hands-on experience with corporate applications like SFDC and Service Now.
• Experience in writing business requirement documents.

Responsibilities

• Lead end-to-end process improvement projects for post-sales units.
• Manage internal process-change projects from definition to implementation.
• Perform business analysis and provide guidance on best practices.
• Work effectively under pressure to meet tight deadlines.

Skills

Project Management

Business Analysis

Communication

Stakeholder Management

Data Analysis

Tools

SFDC

Service Now

Job description

We’re seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post‑sales units like services, support, and business partners. In this role, you’ll lead end‑to‑end process improvement projects, from defining business requirements to successful implementation. You’ll work closely with stakeholders to identify challenges, analyze data for insights, and recommend best practices.

Responsibilities

• Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.)
• End-to-end accountability for internal process‑change projects, from business requirement definition and planning to successful delivery and implementation
• Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self‑learning
• Manage discussion to identify and suggest the best practice process to handle business challenges
• Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
• Consume company's data and BI reports for process discovery and business insights.
• Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.
• Lead process rollout to wide population, including workshops, UAT and training
• Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Qualifications

• At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
• Excellent understanding of business processes
• Experience in leading discovery, solution suggestion and implementation phases in projects
• Hands‑on experience with corporate applications (like SFDC, Service Now, etc.)
• Experience in writing business requirement documents
• Self‑learning capabilities, via reading, interviewing and data analysis
• Managerial skills and experience in matrix management
• Experience leading multi‑activities in parallel
• Experience working closely with IT
• Strong understanding and experience in organization‑wide issues and be able to suggest solutions for resolution
• Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
• Highly organized, dynamic and self‑motivated team player with a flexible and creative approach
• Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
• Experience in Consulting company - an advantage
• Knowledge in Professional Services & Support processes and systems – an advantage

Equal Employment Opportunity Statement

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.