NOC Analyst

Cyber Advisors; United States; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

PTO & Holidays

Health & Dental insurance

401k with employer matching

Education time for continuing ed

Disability insurance

Life insurance

Job summary

Cyber Advisors is seeking an experienced NOC Analyst to provide primary alert response and remediation for client environments. You will perform initial triage, basic troubleshooting of servers, workstations, and network devices, and maintain detailed documentation in tickets and knowledge bases.

The role supports patch management, routine maintenance, and the creation of system configuration documentation.

Qualifications

• Associate’s degree in Information Technology or commensurate work experience.
• Beginner to Intermediate level Microsoft certification, FortiNet FCP or similar certifications
• 2+ years IT experience (MSP experience preferred)

Responsibilities

• Provide primary alert response and remediation including initial triage and basic troubleshooting of server, workstation, and network equipment.
• Maintain detailed troubleshooting documentation to ensure work performed is tracked accurately.
• Assist with routine maintenance and troubleshooting regular system updates and patch management to safeguard against vulnerabilities.
• Create and Maintain documentation for system configurations, processes, and procedures.

Skills

Networking fundamentals

Windows & macOS

Server management

Active Directory/Exchange/DNS/DHCP

Firewalls & routing

VMware/Hyper-V

Ticketing & documentation

Education

Associate’s degree in Information Technology

FortiNet FCP or similar certification

2+ years IT MSP experience

Tools

MS Office 365 administration

Job description

Cyber Advisors (CA) based in Maple Grove, MN , is looking for an experienced NOC Analyst. CA is a steadily growing IT managed services provider (MSP) and Cyber Security business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

You can learn more about us at https://cyberadvisors.com/

This is a full-time hybrid or remote position based out of one of Cyber Advisors' regional offices in Virginia or North Carolina.

ROLES + RESPONSIBILIES:

This role will:

• Provide primary alert response and remediation including initial triage and basic troubleshooting of server, workstation, and network equipment.
• Maintain detailed troubleshooting documentation to ensure work performed is tracked accurately.
• Assist with routine maintenance and troubleshooting regular system updates and patch management to safeguard against vulnerabilities.
• Create and Maintain documentation for system configurations, processes, and procedures.

TECHNICAL SKILLS:

• Strong knowledge of TCP/IP and networking fundamentals
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Broad knowledge of hypervisor technologies (VMWare/Hyper-V)
• Broad knowledge of firewalls, switching and routing
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS and DHCP
• Broad knowledge of MS Office 365 administration

QUALIFICATIONS:

• Dedication to customer satisfaction and getting it right the first time.
• Demonstrate ability to explain complex technical concepts to a non-technical audience.
• Strong trouble-shooting skills across a broad and diverse population and environment.
• Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
• Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
• Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
• Appreciation of internal customer business, goals and objectives, strategies, and needs.
• Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
• Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
• Passion for great customer service.
• Long-standing curiosity and love of technology.
• Proven ability to work with little or no supervision.
• High-quality, detail-oriented approach to work.
• Well-developed organizational skills.
• Reliable and punctual.
• Ability to quickly learn new technologies.
• Interest in building a long-term career position.

EDUACATION + CERTIFICATIONS:

The successful candidate will hold:

• Associate’s degree in Information Technology or commensurate work experience
• Beginner to Intermediate level Microsoft certification, FortiNet FCP or similar certifications
• 2+ years IT experience (MSP experience preferred)

COMPENSATION + BENEFITS:

• - Competitive salary depending on skills and experience.
• - PTO and 8 Paid Holidays
• - Employer-paid Health and Dental Insurance for CA employees.
• - Great opportunities for career advancement
• - 401k with employer matching
• - Paid time off to train for continuing education
• - Disability and Life Insurance

About Cyber Advisors:

Cyber Advisors culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales -vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.