NOC Analyst

careers-dminc; Crownsville (MD); On-site; USD 73,000 - 110,000; Full time

Job summary

DMI is seeking a NOC Analyst in Maryland to monitor and manage network devices, platforms, and services. You will coordinate shift coverage, mentor staff, and ensure adherence to documented procedures and SLAs.

Responsibilities include analyzing LAN/WAN issues, documenting processes, and communicating clearly during incidents. A degree or equivalent experience is required, with CCNA and SolarWinds familiarity preferred.

Qualifications

• Requires an Associate's Degree in Computer Science, Information Systems, Engineering, or two years of related study; or equivalent.
• Two years of experience in a computer-related field with advanced knowledge of network operating systems.
• Certification as a network administrator for a specific OS may be required; CCNA preferred.

Responsibilities

• Monitor all devices, platforms, and services within a network environment.
• Coordinate NOC shift coverage to ensure smooth operations.
• Provide direction and training to NOC staff and ensure policy adherence.
• Assist with NOC process documentation and incident management.
• Communicate clearly on service-impacting incidents and maintain SLAs.
• Support projects and network hardware/configuration improvements.
• Analyze LAN/WAN issues and propose reconfigurations for performance.
• Troubleshoot network/user issues and document resolutions.
• Prepare various network resource reports.

Skills

Network monitoring

SNMP

RMON

DNS

CLI

SSH

Ticketing

Cisco TACACS

Microsoft Active Directory

CCNA

TCP/IP

WiFi troubleshooting

Education

Associate's degree or 2 years college in CS/IS/Engineering

Tools

SolarWinds Orion

Job description

About DMI

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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About the Opportunity

DMI is looking for an NOC Analyst to join us.

Duties and responsibilities:

• Effectively monitor all devices, platforms, and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and that processes and procedures are followed in accordance with documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents, ensuring compliance with assigned SLAs.
• Provide timely, accurate, and effective communication on service-impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start-up files, assigning/reassigning network device logical, and participating in load-balancing efforts throughout the network to achieve optimum device utilization and performance, Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems, and presenting resolutions for implementation
• Preparing a variety of network resource reports

Qualifications

Education and Years of Experience: This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.

• General Experience: The proposed candidate must have at least two (2) years of experience in acomputer-related field. This individual must have advanced knowledge of network operatingsystems
• Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers.

Required and Desired Skills/Certifications:

• Practical Requirement / Experience Tools
• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Understanding of DNS / how it functions and how it’s used
• CLI (Command Line Interface)
• SSH Client (e.g. PuTTY)
• Any service desk/ticketing system (e.g. Maximo)
• Cisco TACACS, Aruba ClearPass
• Microsoft Active Directory
• Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
• Technology:
• Demonstrable networking knowledge
• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
• TCP/IP stack
• Fundamental WiFi troubleshooting skills
• Ticketing systems: use / workflow / change management / incident management
• Soft skills:
• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g., when the network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical

Additional Requirements: DayShift(Schedule subject to change)

Background Requirements: Must successfully pass a fingerprint-based background investigation.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirements needed for this position.

Location: Maryland(Must be local to DMV Area)

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Minimum Salary Rate

$73,492

Median Salary Rate

$91,865

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.