NMCI/NGEN Support Administrator

AERMOR; Panama City (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

AERMOR is seeking NMCI/NGEN Support Administrators to provide comprehensive IT support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services in Panama City Beach, FL. The role interfaces with NAVSEA, processes orders, troubleshoots hardware and software issues, and ensures cybersecurity policy compliance.

Qualified candidates have 3+ years of experience and a SEC+ or equivalent, with strong skills in Microsoft 365 tools, ServiceNow, and IT procurement

Qualifications

• 3+ years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader/Pro, Alloy Navigator, and ServiceNow.
• Preferred experience with NMCI NET.
• Strong analytical and problem-solving skills.
• Excellent communication and technical documentation skills.

Responsibilities

• Operate the NMCI Enterprise Tool (NET) for order processing and management.
• Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
• Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
• Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
• Maintain databases for classified users and machine administrators.
• Develop and maintain action and response logs.
• Notify POCs of due dates for orders and modifications.
• Schedule and coordinate hardware, software, and service changes via MAC requests.
• Submit and track ITPRs.
• Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and SAARs.
• Support end-users as a Trusted Agent with CLO issues.
• Review SAARs in the EDW within two business days.
• Act as the ACTR, supporting end-users in resolving IT issues via NESD.
• Provide technical support for NMCI/NGEN Standard, S&T, and classified end-user machines.
• Support NSWC PCD conference rooms and maintain e-mail distribution lists.
• Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
• Create and maintain groups for GAL and security groups using government-provided utilities.
• Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns.
• Develop and submit SOOs for unpriced CLINs.
• Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed.
• Provide technical support for civilian new hire briefings.
• Stay updated with NMCI/NGEN ordering and support tools.

Skills

SEC+ certification

Microsoft Office

Microsoft Teams

Microsoft SharePoint

Adobe Acrobat Pro

Alloy Navigator

ServiceNow

Analytical thinking

Communication skills

Technical documentation

Tools

NMCI NET

Job description

Location

Panama City Beach, FL

Job Type

Full-Time

Security Clearance

Secret

About the role

AERMOR is hiring NMCI/NGEN Support Administrators to provide comprehensive support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services. This role involves interfacing with NAVSEA, processing orders and modifications, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity policies. The specialist will also act as a liaison between Naval Surface Warfare Center Panama City Division (NSWC PCD) and NMCI/NGEN Base Operations, supporting end-users in IT-related concerns.

Key Responsibilities

• Operate the NMCI Enterprise Tool (NET) for order processing and management
• Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
• Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
• Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
• Maintain databases for classified users and machine administrators.
• Develop and maintain action and response logs.
• Notify Points of Contact (POCs) of due dates for orders and modifications.
• Schedule and coordinate hardware, software, and service changes via Move, Add, or Change (MAC) requests.
• Submit and track Information Technology Procurement Requests (ITPRs).
• Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests (SAARs).
• Support end-users as a Trusted Agent with Cryptographic Log On (CLO) issues.
• Review SAARs in the Enterprise Data Warehouse (EDW) within two business days.
• Act as the Activity Customer Technical Representative (ACTR), supporting end-users in resolving IT issues via NESD.
• Provide technical support for NMCI/NGEN Standard, Science and Technology (S&T), and classified end-user machines.
• Support NSWC PCD conference rooms and maintain e-mail distribution lists.
• Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
• Create and maintain groups for the Global Address Listing (GAL) and security groups using government-provided utilities.
• Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns.
• Develop and submit Statements of Objectives (SOO) for unpriced contract line items (CLINs).
• Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed.
• Provide technical support for civilian new hire briefings.
• Stay updated with NMCI/NGEN ordering and support tools.

Required Qualifications

• Must have 3+ years of experience and SEC+ certification or equivalent.
• Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow.
• Preferred experience with NMCI NET.
• Strong analytical and problem-solving skills.
• Excellent communication and technical documentation skills.