NMCI IT Liaison & Engineering Systems Support

Sabre Systems; Maryland; On-site; USD 70,000 - 85,000; Full time

Job summary

Sabre Systems, LLC is seeking an NMCI Representative to support the Systems & Software Engineering Department at Naval Air Station Patuxent River (Pax River). The role serves as the primary liaison between government personnel, NAVAIR organizations, and the Navy's enterprise IT service provider, ensuring timely provisioning of hardware, software, user accounts, and network resources.

The position combines customer service, IT administration, asset management, and technical support to enable

Qualifications

• 2-5 years of IT support or help desk experience.
• Bachelor's in Information Technology (IT).
• Experience supporting NMCI, NGEN, or DoD enterprise networks preferred.
• Knowledge of Windows operating systems and Microsoft 365 applications.
• Experience with Active Directory account management.
• Familiarity with Navy Enterprise Tool (NET), Remedy, ServiceNow, or similar ticketing systems.
• Strong customer service and communication skills.
• U.S. Citizenship
• Active Secret Clearance (or ability to obtain one)
• Ability to prioritize multiple technical requests in a fast-paced engineering environment.

Responsibilities

• Serve as the primary NMCI liaison for assigned engineering organizations.
• Process requests for new user accounts, workstation deployments, seat transfers, hardware refreshes, and employee offboarding.
• Manage NMCI Enterprise Tool (NET) requests and maintain accurate user and asset records.
• Coordinate software installations, licensing, and approval requests for engineering applications.
• Troubleshoot desktop, laptop, printer, peripheral, network connectivity, and Microsoft Office issues.
• Support Microsoft Outlook, Teams, SharePoint, OneDrive, and collaboration tools.
• Assist users with Flank Speed, CAC authentication, and account access issues.
• Coordinate system refreshes, equipment exchanges, and warranty repairs.
• Support conference room technology, video teleconferencing (VTC), and audiovisual equipment.
• Maintain distribution lists, shared drives, SharePoint permissions, and organizational resources.
• Submit and track SAAR/SAAR-N forms, MAC requests, and IT service tickets.
• Coordinate with Information Assurance and Cybersecurity personnel to ensure compliance with DoD security policies.
• Escalate unresolved technical issues to the NMCI Enterprise Service Desk and NAVAIR Customer Technical Representatives.
• Maintain inventory records and assist with lifecycle management of government IT assets.
• Provide technical guidance to engineering personnel regarding NMCI policies and procedures.
• Participate in technology refresh initiatives, office relocations, and workstation deployments.
• Support Software & Systems Engineering personnel during project execution and testing activities requiring NMCI resources.
• Provide Security Support for the Systems and Software Engineering Departments

Skills

IT support

Help desk

Windows OS

Microsoft 365

Active Directory

NMCI / DoD networks

Customer service

Education

Bachelor's in Information Technology

Tools

Navy Enterprise Tool (NET)

Remedy

ServiceNow

Ticketing systems

Job description

Sabre Systems, LLC is seeking an NMCI Representative to support the Systems & Software Engineering Department at Naval Air Station Patuxent River (Pax River). The role serves as the primary liaison between government personnel, NAVAIR organizations, and the Navy's enterprise IT service provider, ensuring timely provisioning of hardware, software, user accounts, and network resources.

The position combines customer service, IT administration, asset management, and technical support to enable