NISSAN Service Advisor 62k - 100k to the best candidates

Mills Auto Group; Williamsburg (VA); On-site; USD 62,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor to join their dynamic team in Williamsburg. This role involves engaging with customers, performing vehicle inspections, and ensuring that service needs are accurately communicated and fulfilled. You will play a crucial part in enhancing customer relationships and driving sales for the service department. With a focus on maintaining high standards of service, this position offers a competitive salary and a comprehensive benefits package, including medical plans and paid training. If you have a passion for customer service and the automotive industry, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Plans

Vacation Time

401k Plan

Paid Training

Vehicle Discounts

Qualifications

• Experience with Nissan, Infiniti, Toyota, Hyundai, or Honda is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Perform service drive inspections and communicate service needs to clients.
• Serve as a liaison between technicians and customers to ensure satisfaction.
• Review service history and recommend necessary services to clients.

Skills

Communication Skills

Customer Handling Skills

Organizational Skills

Technical Certification

Manufacturer Training Certifications

Education

High School Diploma

Technical Certification

Job description

HERE WE GROW AGAIN!

The Mills Automotive Group needs an EXPERIENCED SERVICE ADVISOR to help with our growing business. Our newest team members will utilize their vast experience with Nissan, Infiniti, Toyota, Hyundai, or Honda at our Classic Nissan of Williamsburg or Newport News Locations. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles following the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients.

What You Do:

• Perform service drive walk-around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order.

• Interact with customers to determine immediate service needs.

• Serve as a liaison between technicians and customers.

• Provide excellent customer service experience.

• Review service history, multipoint inspection results and recommend service to clients.

• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.

Support service department goals by:

• Improving sales of labor, parts, and accessories.

• Administer new and used vehicle warranty repairs in accordance with manufacturers' requirements.

• Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to the customer.

• Perform an active vehicle delivery with customer when work is completed.

• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training.

Successful attributes and skills:

• Excellent communication skills and ability to be a team player.

• Ability to minimize and redirect customers' frustrations.

• Trainable.

• Outgoing and friendly personality with great customer handling skills.

• Professional appearance.

• Strong organizational skills.

• Technical certification a plus.

• Manufacturer training certifications.

Compensation and benefits:

• Salary range between $62k-$100K.

• Base range will be determined by competitive market rate for your skills, experience, and performance.

• Bonuses are a part of your total compensation and will be based on achievement of specific business goals.

• Medical, Dental, and Vision Plans.

• Vacation Time.

• 401k Plan.

• Paid training.

• Vehicle discounts.