NineStar Connect - Field Engineer

NineStar Connect; Greenfield (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Parental Leave

Disability Insurance

Life Insurance

Profit Sharing

Service Discounts

Job summary

NineStar Connect is seeking a Field Engineer to build, maintain, and support critical communications infrastructure in Central Indiana. You will configure and troubleshoot broadband and voice networks, support field operations, and help ensure reliable service for members.

The role involves working with DSLAM, GPON, MetaSwitch, and Central Office equipment, collaborating with engineers, technicians, vendors, and customers, and participating in on‑call rotations to deliver excellent service.

Qualifications

• Associate degree or equivalent technical certifications.
• 3–5 years in telecommunications or related field.
• Experience with TCP/IP networking, VoIP, GPON, Cisco networking, or Central Office equipment.
• Working knowledge of Linux and Microsoft operating systems.
• Strong troubleshooting and documentation skills.

Responsibilities

• Install, configure, maintain, and troubleshoot DSLAM, GPON, MetaSwitch, and other telecom equipment.
• Support broadband, voice, and hosted PBX services through installation and repair.
• Assist Network Engineers with deployment, testing, and troubleshooting.
• Provide Tier II/III network and voice support.
• Collaborate with vendors and carriers to resolve issues.
• Maintain Central Office equipment and support facility upgrades.
• Perform network audits and document technical details.
• Support Outside Plant Technicians with escalated issues.
• Participate in on‑call rotations for after-hours support.
• Promote a safe, collaborative work environment.

Skills

TCP/IP networking

VoIP technologies

GPON

Cisco networking

Linux

Education

Associate degree in IT/Telecommunications/Electronics

Technical certifications

Tools

GPON hardware

DSLAM

Job description

Company Description

NineStar Connect is an innovative community‑minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development

• We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in‑house training and ongoing development.

Company Benefits

• At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short‑term disability, long‑term disability, and life insurance along with profit sharing and various service discounts.

Wellness

• We offer a variety of wellness programs with paid incentives as well as on‑site fitness centers available at each office location.

Core Values

• We’re guided by our core values – Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results – and we’re looking for team members who share these values!

Job Description

Are you passionate about networking, telecommunications, and solving complex technical challenges? NineStar Connect is looking for a Field Engineer to help build, maintain, and support the critical communications infrastructure that keeps our members connected. This role is ideal for someone who enjoys working with advanced telecommunications equipment, troubleshooting network issues in the field, and collaborating with engineers, technicians, vendors, and customers to deliver reliable service.

As a Field Engineer, you'll configure, install, maintain, and troubleshoot broadband and voice network equipment while providing advanced technical support for our communications systems. You'll also play an important role in maintaining our Central Office facilities and supporting network operations through documentation, testing, and on‑call response.

What You’ll Do

• Install, configure, maintain, and troubleshoot DSLAM, GPON, MetaSwitch, and other telecommunications equipment.
• Support broadband, voice, and hosted PBX services through installation, diagnostics, and repair.
• Assist Network Engineers with equipment deployment, testing, and troubleshooting.
• Provide Tier II network support and Tier III voice and internet technical support.
• Work with vendors and telecommunications carriers to resolve network issues.
• Maintain Central Office equipment and assist with facility upgrades.
• Perform network audits and maintain accurate technical documentation.
• Support Outside Plant Technicians with escalated troubleshooting.
• Participate in an on‑call rotation to support voice and data network operations after hours.
• Promote a safe, collaborative work environment while delivering exceptional service to our members.

Qualifications

• Associate degree in Information Technology, Telecommunications, Electronics, or a related field, or equivalent technical certifications.
• 3–5 years of experience in telecommunications, networking, electronic maintenance, or a related technical field.
• Experience with TCP/IP networking, VoIP technologies, GPON, DSLAM, Cisco networking, or Central Office equipment.
• Working knowledge of Linux operating systems and Microsoft client operating systems.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and documentation skills.
• Ability to read technical documentation, schematics, and circuit diagrams.
• Ability to prioritize multiple tasks in a fast‑paced environment while maintaining attention to detail.

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.