Niner Transit Field Dispatch Route Supervisor

Academy Express; Charlotte (NC); On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K plan

Paid Time Off

Holiday Pay

Job summary

Academy Express is seeking a Route Supervisor to coordinate drivers and interact with customers, ensuring smooth daily operations and strong service delivery. The role requires handling inquiries, maintaining safety standards, and documenting activities in real time.

Responsibilities include directing drivers, logging vehicle use, and providing off-hours support across shifts, with a flexible schedule that may include nights, weekends, and holidays.

Qualifications

• CDL required and a good driving record.
• Experience in bus transportation is a plus.
• Ability to coordinate multiple drivers and operations in real time.

Responsibilities

• Coordinate drivers for daily operations.
• Process paperwork per policies and procedures.
• Communicate clearly via radio or phone.

Skills

Customer service

Communication

Time management

Safety awareness

Education

CDL

Tools

Communication equipment

Job description

Niner Transit Field Dispatch Route Supervisor

Job Category : Operations

Requisition Number : ROUTE002012

• Full-Time

Locations

Showing 1 location

Description

The Route Supervisor position is responsible for coordinating onsite with our drivers and our customers at The University of North Carolina Charlotte Niner Transit.

Core responsibilities of the Route Supervisor are handling and responding to Operations inquiries, issues and instructions during the course of the workday in a professional manner and providing excellent customer service to our clients. Starting at $25.00-$27.00 per hour.

This is a full-time position and requires a flexible work schedule which may include nights, weekends, holidays and busy travel days immediately before and after holidays.

Route Supervisor Responsibilities Include:

• Coordinating drivers as needed for daily operations
• Process all paperwork according to policies and procedures
• Communicate information clearly and concisely via direct connect radio or phone
• Accurately log and document all vehicles used and required details
• Provides updates to Field supervisors, Dispatch and/or Operations as needed
• Ensures that all safety procedures are followed in the field
• Present and visible in the loading areas to provide assistance as required

Route Supervisor Preferred Characteristics:

• Capable of managing hectic and time sensitive situations while maintaining good customer relations
• Ability to properly operate communication equipment
• Good organization skills with the ability to write clearly and concisely
• Previous industry related experience with bus transportation is a plus

Route Supervisor Requirements:

• CDL
• Good Driving Record

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off and Holiday Pay

Academy is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.