Nights Team Manager - 24/7 Emergency Travel Support

Flight Centre Travel Group; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Travel discounts

Career development

Vibrant culture & events

Wellbeing hour

Health cash plan

Wellbeing challenges

Financial guidance & mortgage advice

Pension scheme

Share options

EV scheme

Salary sacrifice benefits

Job summary

Flight Centre Travel Group is seeking a Nights Team Manager to lead a remote, high-performing team within our 24/7 business travel environment. You will drive service levels, client satisfaction, and commercial outcomes while developing your people.

The role requires strong communication, commercial awareness, and the ability to coach and develop a remote team across multiple priorities in a fast-paced setting. Degree-level education or ITML qualification would be advantageous.

Qualifications

• 3+ years' experience within business travel.
• Proven experience leading, coaching and developing high-performing teams.
• Strong customer service focus with the ability to build effective relationships with clients and stakeholders.
• Commercially minded, with experience improving performance, productivity and profitability.
• Excellent communication, problem-solving and decision-making skills.
• Ability to analyse performance data and identify opportunities for continuous improvement.
• Highly organised, adaptable and able to manage multiple priorities in a fast-paced environment.
• A collaborative leadership style with a passion for developing people and driving team success.
• Strong operational and systems knowledge, with a commitment to delivering service excellence.
• Degree-level education and/or ITML qualification would be advantageous

Responsibilities

• Lead a high-performing team delivering exceptional customer service and operational excellence within FCM's 24/7 business travel environment.
• Drive team performance, service delivery, client satisfaction, and commercial outcomes.
• Develop and motivate your people while ensuring service levels and business objectives are achieved.
• Foster a culture of continuous improvement, operational efficiency, and customer excellence.
• Inspire, coach, and develop a remote team.

Job description

Flight Centre Travel Group is seeking a Nights Team Manager to lead a remote, high-performing team within our 24/7 business travel environment. You will drive service levels, client satisfaction, and commercial outcomes while developing your people.

The role requires strong communication, commercial awareness, and the ability to coach and develop a remote team across multiple priorities in a fast-paced setting. Degree-level education or ITML qualification would be advantageous.