Team Manager Emergency Assist Nights Team

Flight Centre Travel Group; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Travel discounts

Career development

Vibrant culture & events

Wellbeing hour

Health cash plan

Wellbeing challenges

Financial guidance & mortgage advice

Pension scheme

Share options

EV scheme

Salary sacrifice benefits

Job summary

Flight Centre Travel Group is seeking a Nights Team Manager to lead a remote, high-performing team within our 24/7 business travel environment. You will drive service levels, client satisfaction, and commercial outcomes while developing your people.

The role requires strong communication, commercial awareness, and the ability to coach and develop a remote team across multiple priorities in a fast-paced setting. Degree-level education or ITML qualification would be advantageous.

Qualifications

• 3+ years' experience within business travel.
• Proven experience leading, coaching and developing high-performing teams.
• Strong customer service focus with the ability to build effective relationships with clients and stakeholders.
• Commercially minded, with experience improving performance, productivity and profitability.
• Excellent communication, problem-solving and decision-making skills.
• Ability to analyse performance data and identify opportunities for continuous improvement.
• Highly organised, adaptable and able to manage multiple priorities in a fast-paced environment.
• A collaborative leadership style with a passion for developing people and driving team success.
• Strong operational and systems knowledge, with a commitment to delivering service excellence.
• Degree-level education and/or ITML qualification would be advantageous

Responsibilities

• Lead a high-performing team delivering exceptional customer service and operational excellence within FCM's 24/7 business travel environment.
• Drive team performance, service delivery, client satisfaction, and commercial outcomes.
• Develop and motivate your people while ensuring service levels and business objectives are achieved.
• Foster a culture of continuous improvement, operational efficiency, and customer excellence.
• Inspire, coach, and develop a remote team.

Job description

Team Manager Emergency Assist Nights Team

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM where different happens.

Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.About the role

As the Nights Team Manager, you will lead a high-performing team delivering exceptional customer service and operational excellence within FCM's 24/7 business travel environment. Responsible for driving team performance, service delivery, client satisfaction, and commercial outcomes, you will develop and motivate your people while ensuring service levels and business objectives are consistently achieved.

This is a hands-on leadership role requiring strong communication, sound commercial awareness, and the ability to inspire, coach, and develop a remote team. You will play a key role in fostering a culture of continuous improvement, operational efficiency, and customer excellence, while contributing to the growth and success of the business.

About you

3+ years' experience within business travel.

Proven experience leading, coaching and developing high-performing teams.

Strong customer service focus with the ability to build effective relationships with clients and stakeholders.

Commercially minded, with experience improving performance, productivity and profitability.

Excellent communication, problem-solving and decision-making skills.Ability to analyse performance data and identify opportunities for continuousimprovement.

Highly organised, adaptable and able to manage multiple priorities in a fast-paced environment.

A collaborative leadership style with a passion for developing people and driving team success.

Strong operational and systems knowledge, with a commitment to delivering service excellence.

Degree-level education and/or ITML qualification would be advantageous

What's in it for you

Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.

Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.

Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.

Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.

Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.

Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.

Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.

And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

Sounds like your next step?

Meet the team

Flight Centre Travel Group (FCTG) is a global travel management company that specializes in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, FCTG operates through its corporate travel division FCM, which takes a holistic approach to corporate travel by combining local expertise with global experience. With a business network spanning over 97 countries and global headquarters in London, Brisbane, Singapore, and New York, the company provides bespoke corporate travel solutions and services including air, car, rail, hotel, and ground transportation bookings, along with ticketing and reservation management.

Travel Management / Corporate Travel Services