Nights and Weekends Customer Experience Manager

Michaels Stores; Chelmsford (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Michaels Stores seeks a Store Manager to enhance customer shopping experiences and oversee front-end operations in Chelmsford, MA. The role involves leading a team, ensuring policy compliance, managing inventory, and promoting a positive work environment while fulfilling operational responsibilities.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager with compliance and accountability.
• Plan and execute in-store events.
• Lead omnichannel initiatives and manage safety.
• Support training and coaching of team members.

Skills

Customer service

Leadership

Team management

Retail operations

Job description

Store - BOS-CHELMSFORD, MA

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service and support store team management.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs and company policies, and hold team accountable for store conditions and results.
2. Follow all front-end policies and procedures; achieve KPIs for yourself and your team.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel initiatives and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, and coaching of team members to achieve results and support talent development.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment and serve as a role model.
9. Assist customers with locating products and providing solutions.
10. Participate in truck unloading, stocking, and managing delivery of high-quality custom framing solutions where applicable.
11. Perform other duties as assigned.

Preferred Qualifications

Retail management experience preferred.

Physical Requirements & Work Environment

• Stand for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching.
• Lift heavy boxes and access high shelves with equipment like ladders.
• Work involves outdoor tasks, climate-controlled store environments, and work hours including nights, weekends, and early mornings.

Legal & Company Information

Applicants must meet all legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations as needed. For more info, visit our website and benefits page.

Company Overview

Founded in 1973, Michaels operates over 1,300 stores across North America and online. We are dedicated to fueling creativity and supporting our teams' wellbeing.

Equal Opportunity & Accessibility

Michaels is an Equal Opportunity Employer and ensures full inclusion and accommodations for individuals with disabilities.