Customer Experience Manager-Nights and Weekends

Michael's; Hudson (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Store Manager to enhance customer experiences and manage front-end operations. The role involves overseeing store conditions, leading initiatives, and ensuring compliance with company standards while providing excellent customer service.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in compliance with SOPs and policies.
• Plan and execute in-store events and class activities.
• Manage team performance and support onboarding.

Skills

Customer Service

Retail Management

Job description

Store - WOR-BERLIN, MA

Job Overview

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and ensure friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards, while managing store conditions and results.
2. Follow front-end policies, achieve KPIs, and manage team performance.
3. Plan and execute in-store events and class activities.
4. Lead omnichannel initiatives and manage shrink and safety programs.
5. Assist with cash reconciliation, inventory processes, RTV, and ASN activities.
6. Support onboarding, training, and coaching of team members, including performance management and talent development.
7. Serve as Manager on Duty (MOD).
8. Interact positively with customers, assist with product location, and provide solutions.
9. Participate in truck unloading and stocking, manage shrink and safety programs, and cross-train in custom framing sales and production.
10. In stores without a Framing Manager, lead the delivery of custom framing solutions, planning and managing workload in partnership with the Store Manager.
11. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks such as lifting and reaching.
• Work involves indoor, outdoor, and climate-controlled environments, including some outdoor work and work in the frame shop.
• Work hours include nights, weekends, and early mornings.

Legal and Company Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. For more information, visit our website or contact Customer Care at 1-800-642-4235.