Nightlife Client Experience Manager

Jean-Georges Management; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

An innovative establishment is seeking a Nightlife Client Experience Manager to enhance the guest experience at its exclusive private membership club. This role involves cultivating relationships with members, ensuring exceptional service, and overseeing daily operations. Ideal candidates will possess strong management and interpersonal skills, with a passion for hospitality. Join a dynamic team dedicated to creating memorable experiences in a vibrant nightlife environment, where your leadership will directly impact the club's success and reputation.

Qualifications

• Previous management experience in nightlife or private clubs.
• Strong leadership and staff training abilities.

Responsibilities

• Cultivate relationships with club members and ensure high-quality service.
• Assist in daily operations and staff management.

Skills

Management Experience

Client Engagement

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Flexibility

Education

Experience in Night Club Industry

Experience in Private Membership Dining

Tools

Microsoft Office

Job description

Chez Margaux, Jean-Georges’ First Private Membership Club is seeking a Nightlife Client Experience Manager!
OVERVIEW
Jean-Georges’ first ever Private Membership Club; Chez Margaux. Chez Margaux is the first of its kind; offerings include an illustrious bar, a restaurant featuring modern-French cuisine, a lounge complemented with a Japanese-inspired menu, a caviar room, an after-dinner club, ‘Gaux Gaux’, a library, private dining spaces and much more.

THE BRAND
Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants worldwide we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations.

ESSENTIAL JOB RESPONSIBILITIES

CUSTOMER SERVICE:

• Cultivate strong relationships with club members by understanding and anticipating their needs and preferences.
• Ensure the highest quality of drink and bottle service, aligning with the club's brand standards.
• Promptly address and resolve customer requests complaints to maintain satisfaction and encourage repeat patronage.
• Maintain a consistent and immersive atmosphere through attentive service and meticulous venue presentation.
• Train and lead staff to deliver exceptional service that reflects the club’s identity and enhances the overall guest experience.

OPERATIONS:

• Assisting with management and support of daily club operations, including staff scheduling, inventory management, and maintaining cleanliness standards.
• Ensure a vibrant and welcoming atmosphere that aligns with the club's brand identity.
• Demonstrate strong organizational skills and the ability to multitask effectively in a dynamic nightlife environment.
• Conflict resolution skills to address and resolve issues promptly, ensuring guests leave with a positive impression.

STAFF MANAGEMENT:

• Assist with the hiring, training, and supervision of staff, including bartenders, servers, and additional floor and operations personnel.
• Demonstrate strong leadership through effective problem-solving, mentorship, and leading by example.
• Foster a positive work environment.
• Train new staff and provide ongoing training to current employees to ensure alignment with evolving policies and procedures.

MARKETING AND PROMOTIONS:

• Assist in promoting the nightclub through various marketing efforts and event planning.

SAFETY AND COMPLIANCE:

• Ensure adherence to local and federal regulations, including alcohol service laws, safety codes, and fire safety.

KNOWLEDGE, EXPERIENCE AND SKILLS
• Previous management and client engagement experience in the Night Club and Private Club industry
• Experience in Private Membership Dining concepts a plus
• Dynamic personality, social, outgoing and self-motivated with superior interpersonal and
interactive skills
• Excellent communication and follow-up skills with immaculate execution
• Exhibits excellent verbal and written communication skills
• Possess the ability to be flexible and adapt to change
• Able to work independently and make the right decisions for the business
• Must possess excellent presentation and communication skills including email. written, phone
and verbal
• Highly organized and detailed
• Professional demeanor and appearance, promoting respectful and professional interactions
with all guests and staff.
• Advanced PC knowledge and comprehension (Microsoft Office – Word & Excel)
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining
required standards of operation in daily restaurant activities
• Proven experience demonstrating attention to detail, speed, and accuracy of tasks
• Ability to manage expectations, processes, and multiple projects simultaneously.
• Self-disciplined, shows initiative, possess leadership ability and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities
and recommend appropriate solutions to restaurant problems
• Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions
• Ability to work flexible hours; Must be able to maintain a schedule availability flexible to the
business demands.
• Must be passionate, entrepreneurial, and dedicated to success

WORK SCHEDULE

• Work schedule would typically be 4 pm-3 am, Tues-Saturday, with flexibility to come in early, work late and also work private events during non-standard business hours, including Sundays and Mondays

PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Ability to stand for prolonged periods or ability to sit at a desk for prolonged periods working on a computer.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly.

COMPENSATION

The base pay range for this position is between $90,000-$110,000 per annum. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Jean-Georges is an Equal Opportunity Employer