Night Unit Secretary: Patient Care & Coordination

Wellstar Health System; Augusta (GA); On-site; USD 17,000 - 30,000; Full time

Job summary

Wellstar Health System is seeking a Unit Secretary to support nursing staff on a night shift. The role focuses on clerical and receptionist duties, data entry, chart maintenance, and patient transport coordination to ensure safe, efficient unit operations.

Responsibilities include customer service, documentation, admission/discharge processing, and acting as a central communication hub on the unit. Strong English skills, basic IT and EMR experience are beneficial.

Qualifications

• Ability to read, write and speak the English language.
• Strong customer service and interpersonal skills.
• Ability to collaborate with other health care providers in the provision of patient care.
• Ability to multi-task essential.
• Ability to function in stressful and emergency situations essential.
• Strong detail orientation required.
• Computer skills required; Personal time management skills are required.
• Basic medical terminology required.
• Ability to enter information into an electronic medical record.

Responsibilities

• Excellence in Customer Service by partnering with health care team, patient and family
• Protects rights and dignity of patient at all times.
• Builds relationships with the family.
• Maintains confidentiality.
• Participates in hourly patient rounding.
• Maintains paper medical record and scanning documents into electronic medical record as necessary.
• Resolves patient concerns.
• Proactively offers assistance and comfort measures to patients and families.
• Present self in positive and professional manner and show sensitivity to concerns and needs of others.
• Patient Centered Care
• Answers telephone calls and patient call lights and communicates to healthcare team patient needs.
• Facilitates patient admission, transfer and discharge as appropriate.
• Tracks bed activity and when patient is on/off unit; notifies housekeeping of patient discharge.
• Assists in unit flow management during code situations (answers call lights, etc).
• Requests patient escort when appropriate.
• Facilitate patient direct admission.
• Monitors data entry for key patient safety information.
• Team Work
• Supports initiatives of the Health care team.
• Participates in interdisciplinary rounds as scribe and facilitates outcome activities as needed.
• Performs charge reconciliation.
• Notifies nurse when physician has arrived on unit.
• Performs audits as requested.
• Performs staffing reconciliation in Smart Square.
• Completes and submits supply requisitions; accepts and stocks delivery.
• Places orders for durable medical equipment.
• Participates in unit performance improvement initiatives.
• Supports professional nursing practice through shared governance, evidenced-based practice and ethical accountability.
• Transports unit supplies, patient care supplies, medications and equipment as assigned.
• Practices accountability.
• Communication
• Uses effective written and oral communication skills with patients, staff, physicians, family and visitors.
• Uses safety communication techniques.
• Places physician and ancillary consults.
• Maintains computer and other related IT equipment. Reports when devices are not working properly.
• Acts as liaison between patients and diagnostic areas to determine anticipated times for tests/procedures; communicates with patient and updates white boards with information.
• Knowledgeable, maintains, and acts as unit expert regarding patient care documentation tools in the event of downtime.
• Unit super user for electronic documentation.
• Facilitates data recover during downtime.
• Communicates patient care concerns/problems/emergencies to the RN.
• Uses positive and respectful communication with all members of healthcare team, patients and families.
• Safety and Infection Control
• Provides a safe environment for the unit operations.
• Consistent use of appropriate hand hygiene.
• Keeps patient rooms and unit areas clean and free of clutter.
• Follows appropriate PPE/Infection control policies.
• Reinforces the importance of universal precautions with patient and patients family.
• Operates Xenex machines after patient discharge.
• Performs environment of care rounds.
• Performs other duties as assigned

Skills

English proficiency

Customer service

Collaboration

Multitasking

Stress management

Attention to detail

Computer skills

EMR data entry

Medical terminology

Education

High School Diploma / GED General

Job description

Wellstar Health System is seeking a Unit Secretary to support nursing staff on a night shift. The role focuses on clerical and receptionist duties, data entry, chart maintenance, and patient transport coordination to ensure safe, efficient unit operations.

Responsibilities include customer service, documentation, admission/discharge processing, and acting as a central communication hub on the unit. Strong English skills, basic IT and EMR experience are beneficial.