Night Turndown Attendant - Williamsburg Inn

Colonial Williamsburg Foundation; Williamsburg (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Colonial Williamsburg Foundation is seeking a hospitality team member to turn down guest beds and maintain guest rooms in a historic venue.

The role requires daytime, evening, and weekend shifts, with focus on cleanliness, guest comfort, and timely responses, ensuring a premium guest experience at our Williamsburg properties.

Qualifications

• Ability to deal with the public and co-workers with tact and courtesy.
• Must be proficient in English.
• Willingness and ability to adhere to grooming and appearance standards.
• Previous turndown experience preferred.

Responsibilities

• Turn down guest beds according to standards.
• Make guest beds as needed.
• Replace dirty glasses and stock rooms with ice.
• Fold bedspreads and guest’s clothing as needed.
• Place turndown mats on floors.
• Clean sinks and bathtubs as needed.
• Replace dirty lines and guest amenities as needed.
• Place guest bathrobes neatly on beds.
• Respond to guest requests within 15 minutes.
• Perform other duties as required to exceed guest expectations.

Skills

Guest interaction

English proficiency

Grooming standards

Tools

Vacuum cleaner

Job description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Job Details

• Turn down guest beds according to standards
• Make guest beds as needed
• Replace dirty glasses and stock rooms with ice
• Fold bedspreads and guest’s clothing as needed
• Place turndown mats on floors
• Clean sinks and bathtubs as needed
• Replace dirty lines and guest amenities as needed
• Place guest bathrobes neatly on beds
• Respond to guest requests within 15 minutes
• Perform other duties as required to exceed guest expectations

JOB REQUIREMENTS

• Ability to: (1) deal with the public and co-workers with tact and courtesy; (2) use avacuum cleaner; (3) comprehend oral and written instructions
• Willingness and ability to adhere to applicable grooming and appearance standards.
• Previous turndown experience preferred.
• Must be proficient in English.

Must be available to work all shifts including days, nights, weekends, and holidays

Physical requirements include, but are not limited to: (1) performing heavy cleaning; high and low dusting; (2) transporting objects weighing up to60pounds; (3) a great amount of walking in all types of weather and (4) lifting, standing and bending up to 8+ hours daily.

STANDARDS

Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time