Night Store Lead: Customer Experience & Operations

Kroger Family of Companies; Montrose (CO); On-site; USD 31,000 - 44,000; Full time

Job summary

Kroger Family of Companies in Montrose, CO is seeking a department supervisor to create outstanding customer experiences and maintain a safe, clean environment. You will direct and supervise all department duties, support day-to-day grocery operations, and uphold the Customer 1st strategy with associates.

This role emphasizes core values of respect, integrity, diversity, inclusion and safety. Responsibilities include supervising associates, coordinating schedules, training staff, managing

Qualifications

• Effective communication skills required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates about company, department, and jobs.
• Collaborate with associates and promote teamwork to meet goals.
• Establish performance goals and empower associates to meet targets.
• Develop scheduling to manage customer volume during hours of operation.
• Train and develop associates and participate in performance appraisals.
• Adhere to local, state, federal laws and company guidelines.
• Maintain knowledge of products and respond to customer questions.
• Offer product samples and inform customers of specials.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Prepare seasonal critiques for sales and merchandising supervisor.
• Implement promotional plans and stay current with ads.
• Monitor and control department expenses and assist with budget.
• Maintain inventory awareness and note discrepancies.
• Schedule daily/weekly/monthly price changes and update signs.
• Plan, organize and supervise inventory processes.
• Train department associates on inventory/stocking and ordering.
• Adhere to food safety regulations and maintain temperatures.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.

Skills

Effective communication

Basic math

Stress management

Education

High school education or equivalent preferred

Management experience preferred

Grocery experience

Retail experience

Job description

Kroger Family of Companies in Montrose, CO is seeking a department supervisor to create outstanding customer experiences and maintain a safe, clean environment. You will direct and supervise all department duties, support day-to-day grocery operations, and uphold the Customer 1st strategy with associates.

This role emphasizes core values of respect, integrity, diversity, inclusion and safety. Responsibilities include supervising associates, coordinating schedules, training staff, managing