Night Shift Warehouse Customer Care Specialist

Lineage Logistics Services; Baltimore (MD); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage Logistics Services in Baltimore, MD is seeking a Customer Service Associate to handle order processing, inventory coordination, and issue resolution for our clients. You will invoice, verify receipts, and generate reports while collaborating with warehouse and operations teams to meet daily deadlines.

The role requires a high school diploma or GED, strong verbal and written communication, and solid organizational skills.

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way

Skills

Communication skills

Written communication

Multi-tasking

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage Logistics Services in Baltimore, MD is seeking a Customer Service Associate to handle order processing, inventory coordination, and issue resolution for our clients. You will invoice, verify receipts, and generate reports while collaborating with warehouse and operations teams to meet daily deadlines.

The role requires a high school diploma or GED, strong verbal and written communication, and solid organizational skills.