Night Shift Team Lead, Retail & Customer Care

AMPRO STORES INC; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

AMPRO STORES INC in the Disney area is seeking a Night Shift Supervisor to oversee and coordinate the activities of the retail sales team. The role emphasizes leadership and customer service in a busy environment.

You will supervise a team of retail sales workers, adjust daily schedules to optimize efficiency, train and evaluate staff, track monthly results for forecasting, and resolve escalated customer complaints.

We offer a safe Disney area to work with a friendly environment.

Qualifications

• Previous experience in retail, customer service, or other related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers
• Adjust daily schedule for shift personnel to ensure optimal efficiency
• Train and evaluate employees
• Track monthly results and trends for business forecasting
• Resolve escalated customer complaints

Skills

Leadership

Customer service

Communication

Team supervision

Job description

AMPRO STORES INC in the Disney area is seeking a Night Shift Supervisor to oversee and coordinate the activities of the retail sales team. The role emphasizes leadership and customer service in a busy environment.

You will supervise a team of retail sales workers, adjust daily schedules to optimize efficiency, train and evaluate staff, track monthly results for forecasting, and resolve escalated customer complaints.

We offer a safe Disney area to work with a friendly environment.