Night-Shift Supervisor - Customer Complaints & Resolution

Metropolitan Transit Authority of Harris County; Town of Texas (WI); On-site; USD 60,800 - 79,700; Full time

Job summary

The Metropolitan Transit Authority of Harris County is seeking a Supervisor for Customer Complaints and Resolution for night shifts. This role involves managing a team of Customer Resolution Specialists and ensuring excellent customer service while conducting analysis to improve METRO’s service.

Eligible candidates should possess a Bachelor’s degree and at least 5 years of experience in a technical or analytical role, with a focus on reporting. Strong leadership and communication skills are crucial. A competitive salary ranging from $60,800 to $79,700 is offered.

Qualifications

• Minimum five years in a technical/analytical position with reporting emphasis.
• Two years of supervisory or lead experience required.
• Knowledge of call center management processes is necessary.

Responsibilities

• Supervises day-to-day activities of Customer Resolution Specialists.
• Analyzes public comment data to monitor METRO service effectiveness.
• Ensures adherence to company policies and performs evaluations.

Skills

Leadership

Coaching

Communication

Organizational skills

Interpersonal skills

Problem-Solving

Bilingual skills

Education

Bachelor’s degree in Business Administration or related field

High school or GED required

Tools

Microsoft Office

IVOMS

PCS

Excel

Job description

The Metropolitan Transit Authority of Harris County is seeking a Supervisor for Customer Complaints and Resolution for night shifts. This role involves managing a team of Customer Resolution Specialists and ensuring excellent customer service while conducting analysis to improve METRO’s service.

Eligible candidates should possess a Bachelor’s degree and at least 5 years of experience in a technical or analytical role, with a focus on reporting. Strong leadership and communication skills are crucial. A competitive salary ranging from $60,800 to $79,700 is offered.