Night Shift Sr. Service Desk Technician

Beacon Hill; Orange (CA); On-site; Full time

Job summary

A leading company is seeking a Service Desk Technician Sr for the 3rd shift in Orange, CA. The role involves providing technical support, managing equipment, and ensuring efficient operations. Candidates should have a high school diploma and experience in data processing. This position offers a competitive pay range and is onsite.

Qualifications

• 2 years of experience in data processing or computer operations.
• High school diploma or equivalent required.

Responsibilities

• Provide program support and assist in resolving technical issues.
• Conduct deployment and recovery of PC system equipment.
• Monitor and respond to system alerts and production problems.

Skills

Customer Service

Technical Troubleshooting

Problem Solving

Education

High school diploma or equivalent

Associate degree in information technology

Tools

Microsoft Office

Avaya System Manager

Commvault

Job description

3 days ago Be among the first 25 applicants

This range is provided by Beacon Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $40.00/hr

Service Desk Technician Sr (3rd Shift)

Work Schedule: Monday through Friday - 11:00 p.m. to 7:30 a.m. ONSITE - Orange, CA

Duties & Responsibilities:

• 95% - Program Support
• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Assists in resolving technical computer operations equipment problems.
• Performs secure data wipes of PC's and laptops hard drives.
• Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.
• Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.
• Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.
• Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).
• Performs voice mail account management to create, reset or delete user accounts.
• Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.
• Implements the installation and configuration of RightFax account settings including testing and recovery.
• Assists in the account setup, reset and troubleshooting of client tokens within the local Health Virtual Private Network (VPN).
• Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.
• Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.
• Monitors Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.
• Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.
• Participates in system development activities and project tasks.
• Investigates and ensures resolution of all production processing problems for batch automation and report services. * Logs and documents data processing batch production issues.
• Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.
• Executes automation scripts; verifies data and storage location of data files.
• Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.
• Corrects or carries out instructions to resolve system amends on production jobs.
• Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.
• Monitors Commvault tape backups and prepares for off-site storage.
• Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.
• Reads production system output (sysout) and determines abend conditions.
• Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)
  
  
• 5% - Other
• Completes other projects and duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent PLUS 2 years of experience in data processing and/or computer operations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

• Associate degree in information technology, computer science or related field.
• 1 year of experience in technical troubleshooting or support.
• Intermediate batch process experience.
  
  

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
  

Service Desk Technician Sr (3rd Shift)

Work Schedule: Monday through Friday - 11:00 p.m. to 7:30 a.m. ONSITE - Orange, CA

Duties & Responsibilities:

• 95% - Program Support
• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Assists in resolving technical computer operations equipment problems.
• Performs secure data wipes of PC's and laptops hard drives.
• Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.
• Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.
• Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.
• Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).
• Performs voice mail account management to create, reset or delete user accounts.
• Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.
• Implements the installation and configuration of RightFax account settings including testing and recovery.
• Assists in the account setup, reset and troubleshooting of client tokens within the local Health Virtual Private Network (VPN).
• Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.
• Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.
• Monitors Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.
• Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.
• Participates in system development activities and project tasks.
• Investigates and ensures resolution of all production processing problems for batch automation and report services. * Logs and documents data processing batch production issues.
• Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.
• Executes automation scripts; verifies data and storage location of data files.
• Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.
• Corrects or carries out instructions to resolve system amends on production jobs.
• Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.
• Monitors Commvault tape backups and prepares for off-site storage.
• Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.
• Reads production system output (sysout) and determines abend conditions.
• Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)
  
  
• 5% - Other
• Completes other projects and duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent PLUS 2 years of experience in data processing and/or computer operations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

• Associate degree in information technology, computer science or related field.
• 1 year of experience in technical troubleshooting or support.
• Intermediate batch process experience.
  
  

Knowledge & Abilities:

• Develop rapport and establish and maintain effective working relationships with leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
  

Desired Skills and Experience

Work Schedule: Monday through Friday - 11:00 p.m. to 7:30 a.m. ONSITE Orange, CA

Must Haves:

· High school diploma

· 2 years of experience in data processing and/or computer operations



Plusses:

· Associate degree in IT, computer science, or related field

· 1 year of experience in technical troubleshooting or support

· Intermediate batch process experience

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Information Services

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