Night-Shift Shelter Program Lead

The Salvation Army; Spokane (WA); On-site; USD 22,000 - 32,000; Part time

Job summary

The Salvation Army is hiring a PT Lead Program Attendant at The Way Out Center in Spokane. You will supervise staff, assist guests with housing and supportive services, and ensure safety and order during a Fri-Mon night shift. You’ll engage with partners and uphold the organization's mission.

Ideal candidates have a high school diploma and are capable of operating CMIS/HMIS software, with strong communication and teamwork skills. A valid WA driver license and background checks are required.

Qualifications

• Knowledge of social services, local resources, and referrals as appropriate.
• Possess general computer and keyboarding skills.
• Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn.
• Effective verbal and written communication.
• Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations.
• Demonstrate effective personal and situational awareness.
• Flexible, relatable, and reliable; manage time effectively.
• Self-motivated and work with minimum supervision.
• Be an active listener by asking questions and reflecting what is being said.
• Maintain healthy boundaries with guests and fellow staff members.
• Make decisions based on Established Policies and Procedures manual.
• Build “Trust”; be consistent, trustworthy and honest.
• Over 21 years of age.
• Possess a Valid WA State Driver License.
• Pass a Criminal and Driver Background Check.
• Have or complete De-escalation training.
• Peer Support Certification preferred or obtained within 90 days of hire.
• Proficiency with CMIS/HMIS software preferred.
• Current WA State Food Handler’s Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire.

Responsibilities

• Represent The Salvation Army and respect and work within its Christian tenets.
• Supervise Program Attendants and guests.
• Meal Service and/or supervision: set‑up, serving and clean‑up.
• Maintains electronic shift, trespass, and warning logs as required.
• Contacts “on call” Supervisor when there is an emergency.
• Attends required staff meetings and in‑service training sessions.
• Ensure facility provides a safe, clean, and pleasant environment.
• Maintain required level of security each shift.
• Maintain TSA facilities for cleanliness and safety from abuse or vandalism.
• Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest.
• Complete documentation and data entry tasks on assigned shifts without delay.
• Answer and direct calls to appropriate employee or guest.
• Maintain the lobby area and bulletin boards.
• Assist with seasonal/special events as assigned.
• Schedule/provide guest transportation to/from appointments, meetings, employment as required.
• Provide outreach services outside The Way Out Center to recruit program applicants.
• Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services, and employment.
• Provide support, information and referral services as appropriate to program applicants.
• Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners.
• Complete applicant’s placement into the center once approved.
• Successfully participate in TSA Spokane’s Employee Development training program.
• Manage the front desk area when required.
• Other duties as assigned

Skills

Social services knowledge

Microsoft Office

Verbal and written communication

Teamwork & collaboration

De-escalation training

Self-motivation

Active listening

Situational awareness

Time management

Driver background check compliance

Education

High School Diploma or equivalent

Tools

CMIS/HMIS software

Microsoft Office (Word, Excel)

Job description

The Salvation Army is hiring a PT Lead Program Attendant at The Way Out Center in Spokane. You will supervise staff, assist guests with housing and supportive services, and ensure safety and order during a Fri-Mon night shift. You’ll engage with partners and uphold the organization's mission.

Ideal candidates have a high school diploma and are capable of operating CMIS/HMIS software, with strong communication and teamwork skills. A valid WA driver license and background checks are required.