Night Shift IT Support & Batch Operations Specialist

Jobless; Little Rock, Northern (AR, KY); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Dillard’s is seeking a Production Control / Technical Support Analyst for the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.

The role involves assisting users of Dillard’s IT services with complex issues across applications, hardware, or services and monitoring and resolving batch processing problems. This is an on-site, full-time position based in Little Rock, Arkansas.

Qualifications

• Authorization to work in the United States without sponsorship.
• Two years of experience in a help desk or technical support call center environment.
• Excellent problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment.

Responsibilities

• Provide technical software, hardware, and network problem resolution to IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
• Must be able to function independently
• Handle phone and email support for moderate system or content issues
• Identify, resolve, and escalate issues when necessary
• Clearly communicate technical solutions in a user-friendly, professional manner
• Record interactions in our service ticket database
• Leverage AI to quickly review service ticket histories and problem descriptions to identify patterns in recurring inquiries, and draft clear, standardized resolution documentation for the service ticket database
• Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
• Provide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations
• Ensure all batch processes are started and completed in a timely manner

Skills

Customer service

Problem-solving

Communication skills

Team collaboration

Independent worker

Time management

Education

Two years experience in help desk/technical support

Tools

JCL

Zeke

Job description

Dillard’s is seeking a Production Control / Technical Support Analyst for the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.

The role involves assisting users of Dillard’s IT services with complex issues across applications, hardware, or services and monitoring and resolving batch processing problems. This is an on-site, full-time position based in Little Rock, Arkansas.