Night-Shift Guest Experience Associate

Fine Airport Parking; Aurora (CO); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) with company match

Paid Time Off (PTO)

Job summary

FINE Airport Parking in Aurora is seeking a Customer Experience Representative to greet guests, assist with luggage, and support shuttle operations, ensuring a safe and seamless visit for every guest. You will check in guests, explain ticketing, and coordinate with dispatch to manage shuttle timing and curb flow with clear, professional radio communication.

Applicants should have strong customer service skills, basic POS proficiency, and the ability to upsell services while maintaining

Qualifications

• Excellent customer service skills and professional verbal communication.
• Basic familiarity with point-of-sale systems and checkout processes.
• Aptitude for upsell and brief service conversations.

Responsibilities

• Greet and welcome guests across lobby, lot, and curb.
• Check in guests with or without reservations; explain ticketing and scan-out processes.
• Communicate clearly with guests and teammates over radio to provide directions and shuttle timing.
• Answer common questions and provide facility information.
• Coordinate shuttle ETAs and curb flow; maintain lobby and curb cleanliness.
• Provide basic valet assistance during peak periods and assist with luggage.

Skills

Strong customer service

POS proficiency

Sales aptitude

Reliable attendance

Job description

FINE Airport Parking in Aurora is seeking a Customer Experience Representative to greet guests, assist with luggage, and support shuttle operations, ensuring a safe and seamless visit for every guest. You will check in guests, explain ticketing, and coordinate with dispatch to manage shuttle timing and curb flow with clear, professional radio communication.

Applicants should have strong customer service skills, basic POS proficiency, and the ability to upsell services while maintaining