Night Shift Emergency Security Dispatcher

Tanner Health; Carrollton (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

The Security Dispatcher at Tanner Health handles emergency and security requests across Tanner facilities, prioritizing speed, accuracy, and confidentiality, while documenting responses.

The position requires a High School Diploma or GED, six months of medical/public safety dispatch experience or one year of high call volume experience; strong customer service, a clear speaking voice, and the ability to multi-task in a fast-paced setting; shifts include nights and weekends.

Qualifications

• Six months of medical/public safety dispatch experience or one year of high call volume experience required.
• Excellent customer service and communication skills are required. A distinct speaking voice that is clear and easily understood.
• The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
• Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.
• Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
• Interpersonal skills are necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.
• Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.
• Ability to multi-task and work with frequent interruptions.
• Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
• Detailed information gathering and writing skills. excellent spelling and grammar.
• Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
• Subject to annual background check.

Responsibilities

• Process emergency and security calls promptly and accurately.
• Document security responses clearly and concisely.
• Coordinate with hospital personnel and outside callers.
• Maintain professionalism and confidentiality at all times.
• Support process improvements and teamwork.

Skills

Medical/public safety dispatch

Customer service

Clear speaking voice

Multitasking

Decision making under pressure

Team communication

Documentation skills

Attention to detail

Shift work

Education

High School Diploma or GED

Job description

The Security Dispatcher at Tanner Health handles emergency and security requests across Tanner facilities, prioritizing speed, accuracy, and confidentiality, while documenting responses.

The position requires a High School Diploma or GED, six months of medical/public safety dispatch experience or one year of high call volume experience; strong customer service, a clear speaking voice, and the ability to multi-task in a fast-paced setting; shifts include nights and weekends.