Night Shift 911 Network Operations & Incident Monitor

Mfinite Consulting LLC; Raleigh (NC); Vor Ort; USD 37.000 - 41.000; Vollzeit

Zusammenfassung

Mfinite Consulting LLC is hiring a 911 Network Operations Technician (Night Shift) in Raleigh, NC. The role is a four-month contract-to-hire, with a path to a full-time state job at about $60,000 per year after conversion.

During the contract, employees are paid $27–$30 per hour onsite in Raleigh. Responsibilities focus on monitoring, incident management, and coordination with vendors and PSAPs. Training is provided and no prior 911 experience is required.

Qualifikationen

• High school diploma or equivalent.
• Experience in monitoring/alerting tools and incident management.
• Strong customer service and communication skills.

Aufgaben

• Monitor NG911 network dashboards for alarms and outages.
• Take calls and gather details from 911 centers.
• Create and update incident records (Salesforce) with timelines and responses.
• Set priority by severity and escalate as needed.

Kenntnisse

Monitoring tools

Incident management

Customer service

Multi-tasking

Attention to detail

Ausbildung

High school diploma

Tools

Salesforce

ServiceNow

Jobbeschreibung

Mfinite Consulting LLC is hiring a 911 Network Operations Technician (Night Shift) in Raleigh, NC. The role is a four-month contract-to-hire, with a path to a full-time state job at about $60,000 per year after conversion.

During the contract, employees are paid $27–$30 per hour onsite in Raleigh. Responsibilities focus on monitoring, incident management, and coordination with vendors and PSAPs. Training is provided and no prior 911 experience is required.