Night-Shift 911 Network Monitor – Contract-to-Hire

Mfinite Consulting LLC; Raleigh (NC); Presencial; USD 37.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance PPO

Dental and vision coverage

Life insurance

401(k) retirement plan

Optional savings and early pay access

Descripción de la vacante

Mfinite Consulting LLC in Raleigh is hiring a Tier I Network Technician to monitor and support North Carolina's NG911 network through the NMAC. The role emphasizes incident management, customer support and coordination with vendors, with no hands-on configuration required.

The four-month contract-to-hire arrangement offers training, then potential full-time state employment at $60,000 per year, contingent on performance and availability. Evening/night shifts and strict onsite work are expected.

Formación

• High school diploma or equivalent.
• About 4 years of experience in monitoring and alerting tools, incident or ticket management, and working across several applications at once.
• Basic understanding of IP connectivity, network equipment and telecom services.
• Strong customer service, written and verbal communication and attention to detail.

Responsabilidades

• Watch statewide NG911 network and system dashboards for alarms, outages and abnormal conditions.
• Take calls and support requests from 911 centers (PSAPs) across North Carolina and gather the details of each issue.
• Create, update and close incident records in Salesforce, including timelines, troubleshooting steps and vendor responses.
• Set incident priority by severity, follow Standard Operating Guidelines and elevate to Tier II, vendors or management.
• Coordinate with vendors such as AT&T, Motorola Solutions, Intrado and RapidSOS; follow up on open tickets and join incident bridges.
• Give clear, calm status updates to 911 staff and write solid shift turnover notes.

Conocimientos

Monitoring tools

Incident/ticket management

Multi-application handling

Educación

High school diploma or equivalent

Herramientas

Salesforce

ServiceNow

Descripción del empleo

Mfinite Consulting LLC in Raleigh is hiring a Tier I Network Technician to monitor and support North Carolina's NG911 network through the NMAC. The role emphasizes incident management, customer support and coordination with vendors, with no hands-on configuration required.

The four-month contract-to-hire arrangement offers training, then potential full-time state employment at $60,000 per year, contingent on performance and availability. Evening/night shifts and strict onsite work are expected.