Night Shelter Lead: Crisis-Support & Safety

Father Bills & Mainspring; Brockton (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Father Bill’s & MainSpring in Brockton, MA, seeks a Senior Support Staff to help manage the Individual Shelter during night shifts. This role enforces rules, monitors security, responds to emergencies, and documents actions with care.

You will mentor General Support Staff, assist with trainings, and coordinate communications between frontline staff and management. The position emphasizes crisis leadership, attention to record-keeping, and maintaining guest confidentiality.

Qualifications

• Experience in security and crisis management preferred.
• Ability to document incident reports clearly and accurately.
• Commitment to confidentiality and professional boundaries.

Responsibilities

• Ensure the safety of guests and site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergencies, document appropriately and communicate per guidelines.
• Mentor General Support Staff and assist with trainings.
• Lead communication and coordination in the absence of management during emergencies.
• Monitor security cameras and maintain guest/resident privacy.
• Complete intake processes for new guests and maintain accurate records.

Job description

Father Bill’s & MainSpring in Brockton, MA, seeks a Senior Support Staff to help manage the Individual Shelter during night shifts. This role enforces rules, monitors security, responds to emergencies, and documents actions with care.

You will mentor General Support Staff, assist with trainings, and coordinate communications between frontline staff and management. The position emphasizes crisis leadership, attention to record-keeping, and maintaining guest confidentiality.