Shelter Care Specialist – Part-Time

Father Bills & Mainspring; Plymouth (MA); On-site; USD 38,000 - 42,000; Part time

Job summary

Father Bill’s & MainSpring is seeking a temporary part-time Support Staff member for Plymouth, MA. You will help manage day-to-day shelter operations, conduct intakes, ensure guest safety, and respond to emergencies with teamwork and compassion.

Responsibilities include enforcing site rules, maintaining privacy, logging documentation, attending trainings, and collaborating with colleagues to provide supportive engagement for guests.

Qualifications

• Must have a High School Diploma or equivalent.
• Experience in a residential setting is a plus.
• Part-time seasonal and Full-time seasonal positions are available.

Responsibilities

• Ensure the safety of guests and site.
• Enforce rules and regulations to ensure smooth operation of the site.
• Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.
• Complete intake process.
• Provide support and structure, being attentive to guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Attend and actively participate in meetings and trainings as requested.
• Monitor security cameras.
• Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
• Monitor entry to site and telephones with the utmost professionalism.
• Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
• Complete all shift tasks according to program guidelines.
• Complete inspections as required by guidelines.
• Empathy: An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.
• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, coworkers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.
• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
• Job Knowledge: Possesses the practical and technical knowledge required on the job.
• Attendance: Acceptable overall attendance record, consistently at work and on time.
• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.

Skills

Communication

Crisis intervention

Empathy

Reliability

Education

High School Diploma or equivalent

Job description

Father Bill’s & MainSpring is seeking a temporary part-time Support Staff member for Plymouth, MA. You will help manage day-to-day shelter operations, conduct intakes, ensure guest safety, and respond to emergencies with teamwork and compassion.

Responsibilities include enforcing site rules, maintaining privacy, logging documentation, attending trainings, and collaborating with colleagues to provide supportive engagement for guests.