Night Security & Facilities Technician

Trapp-Family-Lodge; Stowe (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

The von Trapp Family Lodge & Resort is seeking a Hospitality Night Security/Maintenance Associate to safeguard guests and property during overnight hours and perform routine maintenance.

You will patrol, monitor systems, assist guests, and address maintenance requests while maintaining the highest level of hospitality. Excellent observational, communication, and problem-solving skills are essential, along with the ability to work independently in varying weather.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, security, maintenance, or a related field preferred.
• Basic knowledge of building maintenance and repair procedures.
• Strong communication, observation, and problem-solving skills.
• Ability to work independently and exercise sound judgment.
• Valid driver's license preferred.
• Ability to lift up to 50 pounds and perform physical tasks including walking, standing, climbing stairs, and working outdoors in various weather conditions.

Responsibilities

• Conduct regular patrols of resort buildings, guest areas, parking lots, trails, and exterior grounds.
• Monitor security cameras, alarms, and access control systems.
• Respond promptly to guest concerns, emergencies, and suspicious activities.
• Ensure all public areas, entrances, and restricted-access locations are secure.
• Complete incident reports and maintain accurate security logs.
• Assist emergency responders when necessary and follow established safety procedures.
• Provide a visible and professional security presence throughout the resort.
• Perform routine inspections of resort facilities and equipment.
• Address minor maintenance issues such as replacing light bulbs, resetting breakers, clearing walkways, and basic repairs.
• Respond to overnight maintenance requests from guests and resort departments.
• Monitor HVAC, plumbing, electrical, and other building systems for proper operation.
• Report major repair needs, equipment malfunctions, or safety hazards to management.
• Provide exceptional hospitality and customer service to resort guests.
• Assist guests with questions, directions, and reasonable requests during overnight hours.
• Handle guest concerns professionally and escalates issues when necessary.
• Maintain a friendly, courteous, and service-oriented attitude consistent with the resort's standards.

Education

High school diploma or equivalent

Previous hospitality/security/maintenance experience

Tools

Security systems

Alarm monitoring

Facility maintenance

Job description

The von Trapp Family Lodge & Resort is seeking a Hospitality Night Security/Maintenance Associate to safeguard guests and property during overnight hours and perform routine maintenance.

You will patrol, monitor systems, assist guests, and address maintenance requests while maintaining the highest level of hospitality. Excellent observational, communication, and problem-solving skills are essential, along with the ability to work independently in varying weather.