Night Security & Customer Care Specialist

Coast Transit Authority; Gulfport (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Coast Transit Authority in Gulfport, MS is seeking a Full Time Night Shift security/customer relations professional. The role runs 9:00pm to 5:00am and involves frequent public interaction, requiring strong communication and interpersonal skills to handle difficult situations professionally.

Responsibilities include coordinating with department directors, patrolling the facility, enforcing conduct rules, monitoring appearance, recording incidents, assisting passengers with routes and questions,

Qualifications

• Must have a High School Diploma or G.E.D.
• Two (2) years’ experience in Security and/or Customer Relations.
• Strong oral and written communication skills.

Responsibilities

• Maintain close communications with Department Directors to keep them informed of situations.
• Keep order at assigned facility.
• Continual routine patrolling of the assigned facility.
• Enforce the passenger conduct rules.
• Monitor and maintain the appearance of the assigned facility.
• Record any incidents that may require attention of CTA management staff.
• Assist CTA passengers with questions about routes, schedules, transfers, complaints, etc.
• Review and record any video surveillance event for future reference.
• Conduct customer surveys and complete daily reports.
• Requires a valid Drivers License with a clean driving record.

Skills

Strong communication

Interpersonal skills

Customer service

Attention to detail

Listening skills

Problem solving

Education

High School Diploma or GED

Job description

Coast Transit Authority in Gulfport, MS is seeking a Full Time Night Shift security/customer relations professional. The role runs 9:00pm to 5:00am and involves frequent public interaction, requiring strong communication and interpersonal skills to handle difficult situations professionally.

Responsibilities include coordinating with department directors, patrolling the facility, enforcing conduct rules, monitoring appearance, recording incidents, assisting passengers with routes and questions,