Night Quality Assurance Supervisor

Assurant; United States; On-site; USD 56,000 - 94,000; Full time

Job summary

Assurant in Irving, TX is seeking a Quality Supervisor to lead the quality team, ensure ISO compliance, and uphold company standards. This onsite role runs Monday to Thursday from 5:00 PM to 4:30 AM, with training Nov-Jan required before night shifts.

You will map processes, perform internal audits, generate reports, and drive improvements across product flow, staffing, and safety. Strong leadership and communication are essential to align with management goals and maintain morale.

Qualifications

• Must have HS Diploma or GED.
• Associates Degree and 3+ years supervising 15+ hourly associates is a plus.
• Experience in a fast-paced manufacturing/repair environment similar to Assurant sites is required.
• Strong verbal and written communication skills and ability to interface at all levels.

Responsibilities

• Provide verbal and written inspection, training and audit results.
• Map out the quality process flows and identify improvements.
• Personally perform internal quality audits per standards.
• Ensure adherence to policies while maintaining morale and training staff.
• Collaborate with management to achieve department goals and drive performance.
• Create reports to represent product flow and task completion rates.

Skills

Leadership

MS Office

Quality auditing

Process improvement

Tableau

Lean Six Sigma

Interpersonal skills

Education

HS Diploma or GED

Associates Degree (preferred)

Tools

Tableau

Microsoft Office

Job description

This job is responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. They are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team.

This is an onsite role in our Irving, TX location with a schedule of Monday -Thursday 5:00 PM to 4:30 AM

Candidates must have the flexibility to attend training from November - January during weekday shifts before beginning their assigned night schedule.

What will be my duties and responsibilities in this job?

• Provide verbal and written inspection, training and audit / inspection results


• Map out the Quality process flows, identify potential process and workflow improvements


• Personally perform internal quality audit work in accordance with developed Quality / Company standards


• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff


• Work with management to establish department and company goals, and rely on experience, judgment and innovation to achieve them


• Create and utilize reports to accurately represent product flow and task completion rates and percentages


• Participate in operational improvement initiatives at the site


• Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives


• Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with manager to review the peakon score and create action plans within the tool


• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity


• Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed


• Ensure proper labor utilization and develop staffing requirements


• Conduct interviews for all nonexempt personnel and temporary employees

What are the requirements needed for this position?

• Must have HS Diploma or GED


• Minimum of 3-years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility


• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)


• Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment


• Ability to identify potential process and workflow improvements


• Demonstrated experience with direct supervision and coaching of others


• Must have strong verbal and written communication skills


• Able to successfully interface with all levels of Company personnel as well as external personnel


• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors


• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution


• Driven, goal-oriented, never confuses effort with results


• Ability to multitask in a fast paced, dynamic assembly and logistics environment


• May be required to work across multiple shifts

What other skills/experience would be helpful to have?

• Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment


• Understanding of Lean and Six Sigma methodologies


• Experience auditing processes and writing work instructions


• Experience with ISO 9001 or R2 certifications

Pay Range

$56,200.00 - $94,100.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.