Night Production & Escalation Specialist II

kozmetickesluzby.vecnakraska.sk - Jobboard; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Bank of America Corporation is seeking a Production Specialist II for the 3rd Shift in Chicago, IL. This role involves handling complex files, assisting with client escalations, and monitoring documentation requirements while operating high-speed document scanning machinery. Candidates should have at least 1 year of relatable experience, strong attention to detail, and proficiency in Microsoft Office.

The position requires a commitment to quality and efficiency in a high-volume environment. Work hours are Saturday to Wednesday from 10:00 PM to 6:30 AM. The company values innovation and customer focus, ensuring you can contribute to a dynamic team.

Qualifications

• 1+ years relatable experience.
• Ability to process transactions based on documented procedures.
• Basic Banking Operations experience.
• Team player with ability to multitask.
• Attention to detail.
• Adapts to change and a quick learner. Receptive to coaching.
• Proficient in MS Office.

Responsibilities

• Addresses issues in production proactively and handles complex client escalations.
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity.
• Monitors and reviews documentation requirements.
• Resolves peer or customer escalations and inquiries.
• Executes on policies and procedures regarding document management.

Skills

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking a Production Specialist II for the 3rd Shift in Chicago, IL. This role involves handling complex files, assisting with client escalations, and monitoring documentation requirements while operating high-speed document scanning machinery. Candidates should have at least 1 year of relatable experience, strong attention to detail, and proficiency in Microsoft Office.

The position requires a commitment to quality and efficiency in a high-volume environment. Work hours are Saturday to Wednesday from 10:00 PM to 6:30 AM. The company values innovation and customer focus, ensuring you can contribute to a dynamic team.