Night Operations Manager

Ccs-Facility-Services-8; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

CCS Facility Services is seeking a Night Operations Manager to lead and standardize night janitorial operations across an assigned region. This role oversees all Night Area Managers within the region, driving consistent execution, labor efficiency, and building standards across every account on the night shift.

This shift starts in the evening (Monday through Friday, with some weekend hours as needed) and is a salaried position.

Qualifications

• Experience managing multiple sites or supervisors in janitorial, facility services, or a related field.
• Ability to drive labor efficiency and manage budgets across accounts.
• Experience training and developing supervisors or managers.
• Bilingual English/Spanish preferred.
• Valid driver's license and good driving record.
• Willingness and ability to work night-shift hours with regular site visits.

Responsibilities

• Provide direct oversight and leadership to all Night Area Managers within the region, setting priorities and accountability.
• Drive labor efficiency across night operations, monitor staffing, hours, and productivity.
• Establish and enforce building standards across accounts, conduct site visits to verify quality.
• Own training and development of Night Area Managers and field supervisors.
• Partner with Night Area Managers to resolve client concerns and ensure tasks are completed nightly.
• Review and approve schedules, inventory, and equipment needs submitted by Night Area Managers.

Job description

About CCS CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations. Acerca de CCS CCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes.

Job Details

CCS Facility Services is seeking a Night Operations Manager to lead and standardize night janitorial operations across an assigned region. This role oversees all Night Area Managers within the region, driving consistent execution, labor efficiency, and building standards across every account on the night shift. This shift starts in the evening (Monday through Friday, with some weekend hours as needed) and is a salaried position.

Essential Duties and Responsibilities

• Provide direct oversight and leadership to all Night Area Managers within the region, setting priorities and holding them accountable for consistent, high-quality execution.
• Drive labor efficiency across night operations, monitoring staffing levels, hours, and productivity to ensure crews are right-sized and costs stay on budget.
• Establish and enforce clear building expectations and cleaning standards across all accounts, conducting regular site visits to verify compliance and quality.
• Own the training and development of Night Area Managers and field supervisors, building a pipeline of strong leaders across the region.
• Partner with Night Area Managers to resolve escalated client concerns and ensure cleaning tasks and special projects are completed on schedule every night.
• Review and approve schedules, inventory, and equipment needs submitted by Night Area Managers, ensuring adequate supplies and readiness across all sites.
• Track and report on regional night-shift performance metrics, including labor hours, quality scores, and client satisfaction, using company software and technology.
• Ensure all night operations comply with facility and company security and safety protocols across the region.
• Other tasks and administrative duties as assigned.

Qualifications/Competencies

• Prior experience managing multiple sites or supervisors, ideally in janitorial, facility services, or a related field.
• Demonstrated ability to drive labor efficiency and manage budgets across multiple accounts.
• Strong track record of training and developing supervisors or managers.
• Bilingual (English/Spanish) preferred.
• Valid driver's license and good driving record.
• Willingness and ability to work night-shift hours, including regular site visits across the region.

CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.