Night Operations Department Supervisor

Lowe's; Waynesville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Night Operations Department Supervisor to lead a dedicated team in delivering exceptional customer service. This role involves coaching associates, managing performance, and ensuring efficient store operations during overnight shifts. You will collaborate with various departments to optimize service and safety objectives while maintaining a clean and stocked store. If you thrive in a fast-paced retail environment and are passionate about team development, this position offers a fantastic opportunity to make a significant impact on customer experiences and store success.

Qualifications

• 3+ years of retail experience or 5 years in a similar role.
• Experience in training and mentoring associates.

Responsibilities

• Lead and enable a team to deliver excellent customer service.
• Monitor store operations and ensure safety compliance.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Retail Operations

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Store Computer Systems

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Night Operations Department Supervisor, this means:

1. Removing barriers, addressing inefficiencies, and enabling staff to delight our customers.
2. Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
3. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Night Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Night Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.

To be successful, the Night Operations Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale.

The Night Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We're Looking For

1. Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
2. Requires working overnight shift.
3. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
4. Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed

Minimum Qualifications

1. High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
2. Experience providing direction or supervision to teams (with or without direct report responsibility).
3. Experience supporting or participating in the process of training, mentoring and developing associates.
4. Experience working cross-functionally.
5. Experience Using Microsoft Office Suite.
6. Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

1. Experience supporting front-end or back-end operations in a retail environment.
2. Experience in customer service role.
3. Experience in a leadership role with direct report responsibility.
4. Experience working in the home improvement retail sector.
5. Experience working in a fast paced, dynamic retail environment.
6. Experience in key carrying role with manager-on-duty responsibilities.
7. Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.