Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Companies, Inc.; City of Hudson (NY); On-site; USD 33,062 - 37,057; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company match

Education support programs

Job summary

A leading home improvement retailer is looking for a Sales Floor Department Supervisor in Hudson, NY. This role involves leading a team of associates, ensuring outstanding customer service, and managing store responsibilities. Candidates should possess retail experience, customer service skills, and the ability to supervise teams. The position offers a competitive hourly pay range of $24.00 - $26.90, along with benefits like health insurance, 401(k) retirement savings, and employee discounts. Join us to create positive shopping experiences for our customers.

Qualifications

• 3 years of experience in a retail environment or 5 years of experience in retail.
• 1 year of experience in customer service.
• Experience providing direction or supervision to teams.

Responsibilities

• Lead and enable a team of associates to deliver customer experiences.
• Coach and train associates, manage performance, and ensure coverage.
• Assist with down stocking and area recovery.

Skills

Customer service

Retail experience

Team leadership

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Overview

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

In addition, the Supervisor works with leadership to identify approaches and behaviors that meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. The Supervisor must supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and the ability to engage both associates and customers across departments. It is important to communicate upward to keep management informed of concerns, issues, praises, and morale. Occasional duties may include opening or closing the store or serving as manager-on-duty (MOD). Travel is not required regularly but may occur for meetings, trainings, or supporting neighboring stores/outlets.

What We're Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

What You Need To Succeed

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay and Benefits

Pay Range: $24.00 - $26.90 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Note: This description reflects the current requirements for this role and may be updated periodically.