Back-End Dept Supervisor

Lowe's Companies, Inc.; Town of Halfmoon (NY); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) retirement account with company

Employee discount and benefits program

Paid time off and parental leave

Job summary

Lowe’s Companies, Inc. is seeking a Department Supervisor to lead both front‑end and back‑end operations in a dynamic retail environment. You will supervise staff, coach for performance, and ensure daily operations align with safety, accuracy, and customer service standards.

You will participate in interviews, manage staffing and workflow, and drive continuous process improvements. This role emphasizes leadership across multiple departments and requires strong people skills and operational focus.

Qualifications

• High school diploma or GED; equivalent experience accepted.
• 3 years in retail or 5 years without a degree.
• Experience directing or supervising teams.
• Experience training and developing associates.
• Experience cross‑functional collaboration.
• Ability to obtain sales related licensure or registration as required by law.

Responsibilities

• Oversees and drives front‑end and back‑end operational activities to ensure efficient store operations.
• Provides leadership, coaching, and performance feedback to associates.
• Ensures appropriate headcount in checkout and service areas.
• Monitors store safety, security, and shrink prevention while maintaining inventory integrity.
• Drives customer service excellence by addressing inquiries and improving the customer experience.
• Walks the store to coach in the moment and ensure standards are met.
• Handles payroll closeout and participates in hiring decisions as needed.
• Oversees night operations and acts as MOD, ensuring smooth shift transitions and operations.

Skills

Team leadership

Coaching & development

Staff optimization

Cross-functional collaboration

Decision making

Customer service focus

Education

High school diploma or GED

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Key Responsibilities

• Team Leadership – Assign team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
• May participate in interviews and provide input into selection decisions for new associates in assigned area.
• Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary.
• Provides open and timely feedback and performance coaching to team members, redirecting any problematic or ineffective behavior and partnering with ASM when formal disciplinary action is needed.
• Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities.
• Empowers others to make decisions while providing guidance when necessary.
• Provides recognition for accomplishing goals and demonstrating effective behaviors.
• Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
• Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
• Operational Excellence
• Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
• Monitors and drives team to achievement of key operational performance metrics.
• Identifies any barriers to operational processes or the customer experience, communicates those barriers, and implements solutions in a timely manner.
• Responds quickly and effectively to unexpected events (e.g., callouts/no‑shows, unscheduled deliveries) by reprioritizing tasks.
• Monitors the use of store power equipment, ensuring it operates safely at all times and addressing any violations with associates.
• Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured, monitoring for shoplifting and theft, and maintaining inventory and shrink budget integrity.
• Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
• Continuous Operational Improvement
• Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same.
• Analyzes operational activities and determines ways to reduce the impact on the customer.
• Self Leadership
• Seeks performance feedback from others and pursues self‑development opportunities.
• Proactively builds and maintains collaborative relationships with cross‑functional partners.
• Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
• Responsibilities Specific to the Front‑End Department Supervisor
• Oversees and drives efficiencies in front‑end operational activities (e.g., check‑outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.).
• Drives excellent customer service by ensuring the front‑end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns.
• Ensures that the appropriate headcount is allocated in each check‑out and administrative area.
• Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
• Monitors Customer Service desk activity, supporting when needed.
• Performs payroll closeout process.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
• Responsibilities Specific to the Back‑End and Night Operations Department Supervisor
• Oversees and drives efficiencies in back‑end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow).
• Ensures that back‑end operations do not impact the customer or the customer’s ability to shop the store.
• Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments.
• Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, and keeping aisles clear and neat.
• Drives the completion of activities that support an efficient and safe delivery process.
• The Department Supervisor Night Operations is responsible for these activities during the overnight shift and is often the only key carrying manager in the building.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
• Manager‑on‑Duty (MOD)
• Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency.
• Walks the store, observes customer/associate interaction, and provides in‑the‑moment coaching.
• Ensures associates are equipped and prepared to deliver quality sales and service.
• Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers and driving sales.
• Shifts associates to areas of high customer traffic or department hotspots as needed.
• Manages associate response to call buttons.
• Validates that aisles remain clean, safe and free of clutter.
• Hands off shift observations to the next MOD.
• Funnels non‑MOD activities (e.g., customer complaints, management approvals) to appropriate non‑MOD leaders.
• Ensures items are picked for Parcel orders accurately and efficiently meeting customer promise and ship‑time standards (for Parcel stores only).
• Ensures proper preparation, packing and shipping of Parcel orders by using the correct materials in a timely manner (for Parcel stores only).

Required Qualifications

• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable.
• 3 years experience in a retail environment (or 5 years if education requirement is not met).
• Experience providing direction or supervision to teams.
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross‑functionally.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• Experience supporting front‑end or back‑end operations in a retail environment.
• Experience in a customer service role.
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast‑paced, dynamic retail environment.
• Experience using store computer systems (Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay Range: $22.90 - $24.70 per hour.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

• Health, dental and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee assistance program with concierge and work/life services.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business travel accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s associate discount and broad discount platform.
• Other discretionary benefits (based on eligibility) including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.