Night Operations Center Operator – Alarm & Security

i2G Systems; Falls Church (VA); On-site; USD 54,443,000 - 61,606,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition/Training Assistance

Wellness Program

BrightHorizons Lifestyle Assistance

Job summary

Kastle Systems is a premier provider of property technology solutions with a global footprint. OC Operators respond to alarms, monitor video for security incidents, and assist with access control and elevator security. This in-office role requires strong customer service, communication, and the ability to handle high-pressure situations.

Shift is Tuesday-Saturday, 9:00p-5:30am, in-office. Kastle offers medical/dental/vision, 401K, tuition assistance, wellness programs, and growth opportunities

Qualifications

• High school diploma; higher education preferred.
• Prior customer service and/or security experience.
• NTX and Alarmist qualifications are a plus.
• Multilingual candidates are encouraged.
• Willing to work various shifts and holidays as needed.
• Excellent customer service and phone demeanor.
• Excellent written and oral communication skills.
• Good typing skills and ability to use a computer terminal.

Responsibilities

• Respond to alarm activations and monitor security events.
• Coordinate with IT, Client Services, and other teams.
• Obtain and record pertinent request information accurately.
• Process data update requests for incorrect information.
• Handle temporary access clearances for clients and guests.
• Assist with building access and elevator security issues.
• Maintain clean, organized Operations Center areas.
• Support special projects and duties as assigned by management.
• Interact with technical staff as needed and stay professional.

Skills

Customer service

Multilingual

Communication

Typing

Data analysis

Problem solving

Under pressure

Education

High school diploma

Advanced education/associate degree preferred

Job description

Kastle Systems is a premier provider of property technology solutions with a global footprint. OC Operators respond to alarms, monitor video for security incidents, and assist with access control and elevator security. This in-office role requires strong customer service, communication, and the ability to handle high-pressure situations.

Shift is Tuesday-Saturday, 9:00p-5:30am, in-office. Kastle offers medical/dental/vision, 401K, tuition assistance, wellness programs, and growth opportunities